#United States #Memphis #Sedgwick #claims management #Lightning App

Transforming Property Claims Management with Lightning

Sedgwick, a globally recognized leader in risk and claims administration, has unveiled the latest iteration of its innovative mobile application, Lightning, designed to revolutionize the way property field adjusters operate. With this comprehensive update, Sedgwick has positioned itself at the forefront of claims management technology, enabling adjusters and independent contractors to handle key claim-related tasks while on-site, thus enhancing overall efficiency and effectiveness.

Significant Improvements for Field Adjusters

The Lightning app represents a substantial leap forward for property field adjusters, equipping them with tools to perform their duties directly in the field, rather than waiting to return to their desks. By providing instant access to vital information—such as insured and client contact information, loss details, and policy specifics—field adjusters can now conduct thorough on-site investigations into property damage. The capability to relay pertinent data back to Sedgwick's claims systems in real time facilitates immediate sharing with clients, which significantly enhances the claims process.

In practical terms, this means that adjusters can document damage descriptions, scope details, and even attach photographs and content lists on-site. The creation of these instant reports not only bolsters efficiency but accelerates the adjustment process, paving the way for quicker resolutions for property owners facing claims.

Empowering Adjusters Through Technology

Sedgwick executives, including Sean Safieh, Chief Information Officer for the Americas, have expressed enthusiasm about the transformation brought on by the Lightning app. He states, “The Lightning app has brought and will continue to bring powerful, fully integrated technology to the forefront of property claims management.” This transformation is underpinned by a commitment to deliver smarter, more efficient solutions that benefit both Sedgwick's team and their clientele.

Furthermore, Mason Bartleson, Vice President of Process Design and Operational Excellence, adds that this technology significantly enhances the workflow for field adjusters by streamlining inspections and expediting decisions. He explains how empowering adjusters with advanced tools ultimately fosters a faster and customer-centric claims experience from initiation to resolution.

A Vision for the Future of Claims Management

The integrated use of cutting-edge technology is not just a momentary tactic for Sedgwick; it's part of an overarching strategic vision aimed at modernizing the entire claims lifecycle. This encompasses every aspect—from the first notice of a loss through to resolution—utilizing technology that not only supports adjusters and examiners but also speeds up decision-making processes, minimizes administrative burdens, and enhances outcomes for policyholders.

Sedgwick is set on solidifying its position as a trailblazer in tech-enabled claims management with the continued evolution of its services. As they implement innovations like the Lightning app, Sedgwick demonstrates a consistent commitment to raising industry standards while ensuring sustained improvement in client experiences as they navigate the complexities of the risk landscape.

About Sedgwick

With a workforce of over 33,000 colleagues, Sedgwick operates across 80 countries and serves more than 10,000 clients, providing unmatched insight and solutions for the challenges posed by the modern risk environment. Their dedication to innovation combined with their extensive expertise in claims administration, benefits administration, and loss adjusting ensures that they remain the preferred partner in risk management. To learn more about the company's offerings and its strategic goals, visit sedgwick.com.