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FirstComm Unveils AscendOne, Revolutionizing Business Communications

In a significant development for the business communication landscape, FirstComm has announced the launch of AscendOne, a state-of-the-art unified communications platform that integrates voice, messaging, meetings, contact center capabilities, and AI-driven productivity tools into a cohesive solution. This innovation aims to streamline interactions both within businesses and with customers, ensuring a modernized communication experience that prioritizes continuity and scalability.

Strategic Partnership with Intermedia

To enhance the functionality of AscendOne, FirstComm has partnered with Intermedia Intelligent Communications, a recognized leader in AI-powered cloud communication, collaboration, and customer engagement solutions. This collaboration not only fortifies FirstComm's delivery of cutting-edge solutions but also underscores a commitment to providing exceptional customer experiences.

Intermedia’s robust cloud communication framework and AI capabilities allow FirstComm to create, brand, and roll out unified solutions that respond to dynamic business needs. By harnessing these technologies, businesses can transform outdated phone systems and disparate communication tools into one seamless, integrated platform that is both user-friendly and efficient.

Designed for Modern Businesses

AscendOne caters to organizations that seek simplicity and enhanced customer interaction. With its user-centric design, the platform provides consistent and intuitive experiences across multiple channels, all managed from a single user interface. This empowers businesses to scale their operations and for employees to leverage AI tools for improved productivity.

To bolster reliability, AscendOne boasts an impressive 99.999% uptime backed by 24/7 support from U.S.-based teams, assuring that businesses remain connected at critical times.

AI Integration for Enhanced Productivity

What sets AscendOne apart is its intelligent integration of AI capabilities right into everyday tasks. Features such as meeting recaps, voicemail transcription, interaction summaries, sentiment analytics, and real-time coaching for contact center staff are embedded within workflows, helping employees organize efficiently while minimizing manual tasks. These innovations facilitate improved service quality without imposing extra costs for licensing or usage.

CEO Paul Van Hyfte emphasized, "AscendOne is our commitment to provide a reliable, scalable platform that minimizes communication barriers. Business continuity and simplicity are at our core, and this platform enhances that with easy management and practical AI features that enable our users to excel."

Comprehensive Features for Enhanced User Experience

AscendOne facilitates smooth transitions across devices, supporting team dynamics, whether in-office, hybrid, or fully remote. Key functionalities include:

• - A feature-rich cloud phone system with over 100 enterprise-level calling capabilities,
• - High-definition video meeting tools and collaboration features,
• - Omni-channel contact center options enabling communication via voice, SMS, chat, and email,
• - Integrated messaging and file-sharing capabilities harnessed by AI.

The platform simplifies IT processes using a single management portal covering unified communications, contact center operations, Microsoft Teams integration, analytics, and compliance reporting. Notably, the transparent pricing model eliminates hidden AI fees and complicated tier pricing that often challenge users of competing platforms.

For those employing Microsoft Teams, AscendOne provides full enterprise calling and contact center functionality without necessitating additional licenses, thus preserving collaboration workflows while extending advanced voice features.

About FirstComm

FirstComm stands as a premier provider of communication solutions and managed technology services tailored for U.S. businesses. With an unwavering focus on reliability, superior service quality, and customer satisfaction, FirstComm delivers cloud communications, robust networking, and managed security solutions that facilitate efficient and secure business operations. For additional information, visit FirstComm.com.