Curbit and Equator Coffees Team Up for Enhanced Digital Ordering Experience
Curbit, an innovative AI-driven solution for restaurant capacity management, has forged a partnership with Equator Coffees, a prominent name in specialty coffee roasting and retail. This collaboration will enhance the digital ordering experience at Equator Coffees, providing customers with a smoother, more efficient means of ordering their favorite brews. By integrating Curbit’s dynamic order throttling capabilities with Olo, a recognized leader in restaurant technology, Equator Coffees can now address inefficiencies that arise from static quotation times in their online ordering system.
Founded in 1995, Equator Coffees has long been dedicated to quality, sustainability, and social responsibility in the coffee industry. With a significant online presence and eleven retail locations, the company recognized the need to improve its digital ordering operations to enhance customer satisfaction. Previous delays and inaccuracies with order readiness times often frustrated customers, diminishing their overall experience.
To overcome these challenges, Curbit introduced Olo's online ordering platform, enabling real-time updates and accurate promise times based on kitchen capacity. With this system fully operational, Equator Coffees can now inform customers of precise order readiness times and provide timely updates on order progress via SMS. This streamlined process not only reduces wait times significantly but also enriches the overall guest experience.
JP Lachance, the CEO of Equator Coffees, expressed enthusiasm about the integration, noting that this partnership has revolutionized the way they service their community. ‘Partnering with Curbit and Olo has allowed us to enhance our digital ordering process tremendously,’ he shared. ‘Our customer feedback has been overwhelmingly positive, indicating that we are on the right path.'
Curbit's collaboration with Olo has been pivotal in creating this integrated solution by leveraging operational intelligence to manage kitchen capacities effectively. As a Gold Partner in the Olo Connect program, Curbit is committed to enhancing customer satisfaction and operational efficiency in the restaurant sector.
Scott Siegel, Co-Founder and Chief Revenue Officer of Curbit, highlighted the significance of this partnership: ‘We are thrilled to extend our capacity management tools to a brand that exemplifies commitment to quality, like Equator Coffees. We believe this integration will take their digital operations to the next level, providing guests with the exceptional service they deserve.’
This collaboration showcases Curbit's mission to reshape the restaurant capacity management landscape, enabling brands like Equator Coffees to manage digital delivery and takeout orders more efficiently. By implementing innovative solutions that optimize kitchen workflows, Curbit helps restaurants fulfill their promises to customers, alleviating common frustrations and enhancing the dining experience.
Curbit is dedicated to offering real-time solutions that help restaurants balance their omnichannel orders with efficiency. The integration with Olo not only improves the customer experience but also provides actionable insights regarding speed-of-service and customer sentiment.
For further information about Curbit's advanced capacity management offerings, visit their website at curbit.com. Likewise, for more on Equator Coffees and their sustainability-driven practices, explore their history and offerings at equatorcoffees.com.
Company Backgrounds
Founded in 1995, Equator Coffees has long been dedicated to quality, sustainability, and social responsibility in the coffee industry. With a significant online presence and eleven retail locations, the company recognized the need to improve its digital ordering operations to enhance customer satisfaction. Previous delays and inaccuracies with order readiness times often frustrated customers, diminishing their overall experience.
To overcome these challenges, Curbit introduced Olo's online ordering platform, enabling real-time updates and accurate promise times based on kitchen capacity. With this system fully operational, Equator Coffees can now inform customers of precise order readiness times and provide timely updates on order progress via SMS. This streamlined process not only reduces wait times significantly but also enriches the overall guest experience.
JP Lachance, the CEO of Equator Coffees, expressed enthusiasm about the integration, noting that this partnership has revolutionized the way they service their community. ‘Partnering with Curbit and Olo has allowed us to enhance our digital ordering process tremendously,’ he shared. ‘Our customer feedback has been overwhelmingly positive, indicating that we are on the right path.'
Curbit's collaboration with Olo has been pivotal in creating this integrated solution by leveraging operational intelligence to manage kitchen capacities effectively. As a Gold Partner in the Olo Connect program, Curbit is committed to enhancing customer satisfaction and operational efficiency in the restaurant sector.
Scott Siegel, Co-Founder and Chief Revenue Officer of Curbit, highlighted the significance of this partnership: ‘We are thrilled to extend our capacity management tools to a brand that exemplifies commitment to quality, like Equator Coffees. We believe this integration will take their digital operations to the next level, providing guests with the exceptional service they deserve.’
This collaboration showcases Curbit's mission to reshape the restaurant capacity management landscape, enabling brands like Equator Coffees to manage digital delivery and takeout orders more efficiently. By implementing innovative solutions that optimize kitchen workflows, Curbit helps restaurants fulfill their promises to customers, alleviating common frustrations and enhancing the dining experience.
Curbit is dedicated to offering real-time solutions that help restaurants balance their omnichannel orders with efficiency. The integration with Olo not only improves the customer experience but also provides actionable insights regarding speed-of-service and customer sentiment.
For further information about Curbit's advanced capacity management offerings, visit their website at curbit.com. Likewise, for more on Equator Coffees and their sustainability-driven practices, explore their history and offerings at equatorcoffees.com.
Company Backgrounds
- - Curbit: Founded with the goal of optimizing kitchen operations through AI technology, Curbit is focused on transforming how restaurants handle both digital and dine-in orders, ensuring a seamless customer experience in an increasingly digital marketplace.
- - Equator Coffees: Established by Helen Russell and Brooke McDonnell, Equator Coffees has gained recognition for their ethical coffee sourcing and commitment to sustainability. Owning their coffee farms and with a strong retail presence, they have emerged as leaders in the specialty coffee industry through innovation and community engagement.
- - Olo: Known for its cutting-edge technology solutions in the restaurant industry, Olo specializes in enhancing ordering, payment, and guest engagement platforms that empower brands to refine their operations and maximize customer satisfaction.
Topics Consumer Technology）
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