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Shinka's KaiKura Platform: A Step Forward in Data Utilization

In a remarkable development, Shinka Co., Ltd., based in Chiyoda, Tokyo, has gained significant attention with its AI communication integration platform, KaiKura. The platform has been recognized in Nextage Co., Ltd.'s Integrated Report, a testament to its effectiveness in streamlining operations and improving customer satisfaction. This recognition emphasizes the importance of integrating advanced technology in business processes to foster growth and efficiency.

Overview of the Recognition

Nextage, located in Nagoya, Aichi, introduced KaiKura as a foundational tool to bolster their operational strategies. The Integrated Report highlighted practical examples of how KaiKura facilitates centralized management of customer conversation data which directly leads to improved customer satisfaction (CS). Starting from 2026, Nextage plans to implement enhanced features such as call recording, further improving their ability to analyze and summarize conversations through AI technologies. This system is designed to ensure quality consistency across customer service interactions, thereby mitigating risks effectively.

Key Values of the KaiKura Platform

The Integrated Report enumerates several key advantages facilitated by the KaiKura platform:

1. Improving Customer Satisfaction: By leveraging AI for the automatic summarization and analysis of conversation content, businesses can swiftly and accurately understand customer needs and concerns, minimizing discrepancies in customer interactions and maximizing the value of customer experiences.

2. Strengthening Governance and Risk Management: The ability to swiftly verify facts during unforeseen issues through recorded calls enhances risk management frameworks. By developing an advanced risk detection system through AI analysis, organizations can bolster their overall risk management capabilities.

3. Ensuring Psychological Safety for Employees: With objective records of conversations, employees working at the frontlines can approach their tasks with greater peace of mind, contributing to a more comfortable workplace environment.

Shinka is dedicated to extending the capabilities of KaiKura while ensuring its reliable operation, further supporting the sustainable growth and value creation of numerous enterprises like Nextage.

An In-Depth Look at KaiKura

KaiKura stands as a cloud-based AI communication integration platform that consolidates various customer interactions—be it over the phone, in-person meetings, emails, SMS, or LINE. Through this platform, companies can aggregate and visualize communication histories tailored to individual customers, utilizing generated AI to transcribe conversations and perform automated evaluations on matters such as complaints and service quality.

Since its launch in August 2014, KaiKura has achieved a remarkable retention rate of 99.7% and has been adopted by over 3,200 companies across more than 6,400 locations as of the end of March 2026. It is highly regarded as a leading platform in advancing digital transformation in customer communication.

About Shinka Co., Ltd.

Shinka Co., Ltd. (TSE Growth Market, Securities Code: 149A) operates under the philosophy of "Making the World More Interesting with IT." Its mission is to invigorate all corporate dialogues, positioning itself as a communication platform provider committed to enhancing the interaction experience for businesses.

Company Details

• - Name: Shinka Co., Ltd. (TSE Growth: 149A)
• - CEO: Takahiro Ejiri
• - Headquarters: 10th Floor, Hirose Building, 3-17 Kanda Nishikicho, Chiyoda, Tokyo 101-0054, Japan
• - Established: January 8, 2014
• - Capital: 397 million JPY
• - Employees: 81 (as of March 2026)
• - Corporate Site: Shinka
• - IR Note: Shinka IR Note for insights on business strategy and growth potential.