RADCOM and ServiceNow Collaborate to Enhance Telecom Operations with AIOps Integration
In a groundbreaking collaboration, RADCOM Ltd. has announced the integration of its RAN Analytics Solution with ServiceNow, aiming to automate service and complaint resolutions in the telecom industry. This partnership leverages AIOps, which utilizes artificial intelligence to streamline operations, improving network efficiencies and elevating customer satisfaction.
The new integration offers a sophisticated ticket validation and prioritization feature designed to minimize the significant time and effort spent by network engineers in troubleshooting and resolving issues. By combining both RADCOM's service assurance capabilities and ServiceNow's expansive service management platform, this partnership is set to create enhanced operational experiences and deliver notable value to customers.
ServiceNow, recognized for its robust partner ecosystem, plays a pivotal role in this integration, allowing RADCOM to tap into its comprehensive market opportunities. As a Registered Build Partner of ServiceNow, RADCOM can effectively utilize live data collected during customer interactions to promptly identify network issues, dive deep into root causes, and propose appropriate resolutions. This approach employs AI and machine learning to correlate data from the RAN—Radio Access Network—and core services with the impact these issues have on customer experiences.
The integration aims to address a common challenge in the telecom sector: the overwhelming volume of unprioritized service tickets and customer complaints that strain technical support teams. Current inefficient workflows can lead to delays in solving tickets, negatively impacting the overall customer experience. However, the collaboration with ServiceNow automates numerous tasks involved in service ticket resolutions. Through this relationship, RADCOM and ServiceNow can process network-generated tickets seamlessly, ensuring that complaints from subscribers are prioritized based on the severity of their impact on customer satisfaction.
Benny Eppstein, CEO of RADCOM, expressed enthusiasm about this partnership, stating, "Our collaboration represents a significant step forward in enhancing our offerings in service management and customer care. We remain committed to providing innovative technologies that not only cut costs but also enhance customer value. This partnership is a testament to our dedication to expanding our AIOps capabilities."
On ServiceNow’s side, Executive Vice President Erica Volini underscored the importance of partnerships that blend expertise and focus on shared problems. She noted that RADCOM's integration will enable clients to optimize subscriber experiences while reducing the workload on network engineering teams, ultimately fostering continued innovation conducive to business success in the digital age.
Beyond just operational efficiency, this partnership signifies RADCOM's growing influence in the telecom sector, gearing up to assist providers in their transition towards 5G capabilities. The company offers a sweeping range of network intelligence solutions tailored to meet the challenges of modern telecom infrastructures. Their solutions span from RADCOM Network Visibility to Service Assurance, designed with a cloud-native architecture that manages analytic needs efficiently.
With AI and dynamic solutions at the heart of their technology, RADCOM provides operators with insights that cover every facet of the customer experience. Their tools facilitate detailed network performance evaluations, helping operators address both macro and granular issues effectively—all while minimizing cloud resource utilization and storage costs.
For additional information about RADCOM’s offerings and how their solutions can transform telecom networks, you can visit their official website at www.radcom.com. This link leads to a goldmine of resources that highlight RADCOM’s leadership in the ongoing evolution towards next-gen network intelligence. As digital landscapes continue to evolve, such collaborations between industry leaders like RADCOM and ServiceNow set a precedent for innovative solutions paving the way for future telecommunications advancements.
The new integration offers a sophisticated ticket validation and prioritization feature designed to minimize the significant time and effort spent by network engineers in troubleshooting and resolving issues. By combining both RADCOM's service assurance capabilities and ServiceNow's expansive service management platform, this partnership is set to create enhanced operational experiences and deliver notable value to customers.
ServiceNow, recognized for its robust partner ecosystem, plays a pivotal role in this integration, allowing RADCOM to tap into its comprehensive market opportunities. As a Registered Build Partner of ServiceNow, RADCOM can effectively utilize live data collected during customer interactions to promptly identify network issues, dive deep into root causes, and propose appropriate resolutions. This approach employs AI and machine learning to correlate data from the RAN—Radio Access Network—and core services with the impact these issues have on customer experiences.
The integration aims to address a common challenge in the telecom sector: the overwhelming volume of unprioritized service tickets and customer complaints that strain technical support teams. Current inefficient workflows can lead to delays in solving tickets, negatively impacting the overall customer experience. However, the collaboration with ServiceNow automates numerous tasks involved in service ticket resolutions. Through this relationship, RADCOM and ServiceNow can process network-generated tickets seamlessly, ensuring that complaints from subscribers are prioritized based on the severity of their impact on customer satisfaction.
Benny Eppstein, CEO of RADCOM, expressed enthusiasm about this partnership, stating, "Our collaboration represents a significant step forward in enhancing our offerings in service management and customer care. We remain committed to providing innovative technologies that not only cut costs but also enhance customer value. This partnership is a testament to our dedication to expanding our AIOps capabilities."
On ServiceNow’s side, Executive Vice President Erica Volini underscored the importance of partnerships that blend expertise and focus on shared problems. She noted that RADCOM's integration will enable clients to optimize subscriber experiences while reducing the workload on network engineering teams, ultimately fostering continued innovation conducive to business success in the digital age.
Beyond just operational efficiency, this partnership signifies RADCOM's growing influence in the telecom sector, gearing up to assist providers in their transition towards 5G capabilities. The company offers a sweeping range of network intelligence solutions tailored to meet the challenges of modern telecom infrastructures. Their solutions span from RADCOM Network Visibility to Service Assurance, designed with a cloud-native architecture that manages analytic needs efficiently.
With AI and dynamic solutions at the heart of their technology, RADCOM provides operators with insights that cover every facet of the customer experience. Their tools facilitate detailed network performance evaluations, helping operators address both macro and granular issues effectively—all while minimizing cloud resource utilization and storage costs.
For additional information about RADCOM’s offerings and how their solutions can transform telecom networks, you can visit their official website at www.radcom.com. This link leads to a goldmine of resources that highlight RADCOM’s leadership in the ongoing evolution towards next-gen network intelligence. As digital landscapes continue to evolve, such collaborations between industry leaders like RADCOM and ServiceNow set a precedent for innovative solutions paving the way for future telecommunications advancements.
Topics Telecommunications）
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