Maryland Chooses ICF for Major Digital Modernization Initiative

Maryland has embarked on a substantial undertaking to modernize its digital services, announcing that ICF (NASDAQ: ICFI), a prominent global solutions and technology provider, has been chosen as one of the principal awardees. This initiative is part of a $300 million digital experience contract and spans a period of nine years, which includes a five-year base contract followed by two optional two-year extensions.

Through this agreement, known as the Agile Digital Experience Product Transformation, ICF will facilitate improvements in user-centered digital experiences across Maryland’s state and local digital platforms. The project's scope encompasses an array of services aimed at transforming the ways citizens interact with government entities.

ICF will implement agile methodologies combined with human-centered design and digital product management strategies to enhance the functionality and accessibility of government services. This effort is critical as it aims to replace outdated systems with modern solutions that can adapt to ever-changing user needs and support Maryland's ambitious digital transformation objectives.

David Birken, ICF's Senior Vice President for Digital Modernization and Experience, expressed his enthusiasm for the partnership, stating, "We’re proud to partner with Maryland to improve how constituents access and engage with critical government services. We’re dedicated to delivering reliable, scalable, user-centered platforms that advance Maryland's vision for a more responsive and efficient government and achieve measurable impact."

ICF brings extensive industry expertise coupled with localized support to empower state and local governments in enhancing citizen services. The company has a proven track record across various states, contributing to the development of healthier and more resilient communities.

The Impact of Digital Modernization

The initiative is designed to significantly enhance digital interactions between government agencies and citizens, providing a seamless and more intuitive platform for services such as public health, transportation, and education. By leveraging technology and innovative design approaches, ICF aims to eliminate barriers that constituents face when engaging with government services, ultimately making the experience more user-friendly and efficient.

With the contract in place, ICF will work on a rotational work order basis, meaning that various projects will be assigned to the company, allowing for flexibility and responsiveness in handling the specific needs of different state agencies.

About ICF

Founded in 1969, ICF has cemented its position as a leading global solutions and technology provider, employing approximately 9,000 individuals. The company integrates diverse expertise in business analysis, policy, digital strategy, data science, and creative disciplines to assist organizations in navigating their most complex challenges.

In an era where digital transformation is becoming increasingly vital, ICF's efforts in Maryland reflect a broader trend among state governments to modernize services in response to changing citizen expectations. Enhanced digital experiences not only improve efficiency but also foster greater trust and interaction between government bodies and the community they serve.

Looking Ahead

As ICF embarks on this nine-year journey with Maryland, the outcomes of the digital modernization effort will be closely monitored to measure success and impact. Both stakeholders anticipate that these transformations will lead to a stronger relationship between the state and its partners, ultimately benefiting the residents of Maryland.

For more information about ICF and its initiatives, visit icf.com.