UJET Secures Top Spot in Info-Tech’s 2026 Midmarket CCaaS Rankings

In a recent announcement, UJET has proudly revealed that its CCaaS (Contact Center as a Service) platform has been ranked as the top product in Info-Tech's 2026 Contact Center as a Service – Midmarket Data Quadrant Report, compiled by SoftwareReviews. This prestigious recognition comes as UJET outperformed 11 contender products within its category.

Evaluating a total of 14 CCaaS products, including notable names such as Nextiva Contact Center, Gladly, RingCX, Aircall, Dialpad, Vonage, and Twilio Flex, UJET not only secured the number one position but also received a composite satisfaction score of 8.6 out of 10, the highest among midmarket CCaaS vendors as highlighted in the report.

The results were drawn from 317 verified reviews submitted by IT and business professionals, indicating that UJET's offerings resonate positively with its users. Out of these reviews, UJET specifically garnered 33 endorsements showcasing a remarkable Net Emotional Footprint of +96 and an impressive 97% positive user sentiment. Furthermore, 96% of respondents indicated a high likelihood of recommending UJET to others, reflecting its strong reputation in the market.

UJET's platform holds an astounding 91% overall vendor capability satisfaction score, placing it first in a competitive landscape. It received accolades as the top product in nine of eleven vendor capability categories, which encompass critical areas including Ease of Implementation (94%), Usability and Intuitiveness (93%), Vendor Support (92%), and Business Value Created (90%).

This recognition follows the recent introduction of UJET's innovative Agentic Experience Orchestration (AXO), an AI-enabled layer designed to seamlessly unify customer experience data and enterprise systems. AXO automates agent workflows and consolidates various applications that agents typically juggle during customer interactions. As this transformative feature approaches its general availability in the latter half of 2026, UJET's innovation trajectory continues to impress, evidenced by a 92% score from users on Product Strategy and Rate of Improvement— a testament to the ongoing enhancements in their offerings.

CEO of UJET, Vasili Triant, expressed his enthusiasm about the recognition, attributing the acknowledgement directly to the feedback from those responsible for implementing and supporting exceptional customer experiences through UJET's platform. He emphasized, "This recognition validates our performance in the most critical areas—implementation, support, and delivering tangible business value. Customer trust is at the core of UJET's mission, driving us to modernize customer experiences with our AI-first CCaaS platform and to expedite transformative efforts with our AI solutions, including our forthcoming AXO platform."

Commenting on UJET's impressive standing, Thomas Randall, Research Lead at Info-Tech Research Group, noted, "The acknowledgment of UJET within SoftwareReviews' midmarket CCaaS sphere is commendable. Their modern, digitally focused contact center platform has received strong satisfaction ratings from users, particularly for its impact on productivity, support for innovation, and quality vendor relationships."

The SoftwareReviews evaluation process is distinct in its approach, relying solely on user feedback from technology and business leaders, thus providing a truly authentic insight into the enterprise software landscape.

To explore the full report and discover more about UJET's offerings, visit www.ujet.cx.

About UJET

UJET leads the charge in AI-driven customer experience transformation, offering a cloud platform that redefines interactions across the customer journey with advanced agentic AI and a mobile-first focus. UJET's commitment to security, scalability, and data analytics ensures its position at the forefront of CCaaS innovation, empowering agents and optimizing customer journeys.

About Info-Tech SoftwareReviews

SoftwareReviews, a division of Info-Tech Research Group founded in 1997, stands as a premier source for insights into the enterprise software ecosystem, utilizing real user data for its comprehensive analysis.