#Japan #Osaka #CUBE #Osaka LC Center #My Team108

Unveiling the Quality-Driven Telephone Answering Service Model

In a landscape where flexibility and scalability often come at the expense of service quality, Osaka LC Center is pioneering a new approach in the telephone answering service industry. With a 99.2% service retention rate, their commitment to employing full-time staff for their services 'CUBE' and 'My Team108' sets a new standard. This strategy is especially critical in an era where customer interactions can make or break business opportunities.

Understanding the Industry’s Challenges

The rising trend of outsourcing telephone support has led many companies to rely on remote workers, temp staff, and part-time employees. Unfortunately, this shift poses significant challenges, chief among them variability in service quality. Frequent turnover among operators often results in inconsistent responses and poor information sharing. An internal study by Osaka LC Center revealed that 56.9% of managers and entrepreneurs are dissuaded from pursuing new deals when they receive subpar telephone interactions, highlighting the significant risk that poor service quality poses to business opportunities.

The CUBE and My Team108 Approach: Full-Time Employment for High-Quality Service

In a bid to combat these challenges, Osaka LC Center has implemented a groundbreaking model, employing all operators as full-time staff. This decision ensures a level of service continuity and accountability that short-term hires simply cannot provide. The company invests in rigorous training programs comprising over 1,020 hours to ensure that all operators fully understand their clients' business and culture. This thorough training allows operators to provide an experience akin to having a personal secretary, resulting in high-quality and consistent telephone interactions.

In addition to traditional answering services, the firm has adapted to modern needs by offering various communication methods such as chat, LINE, Slack, Microsoft Teams, Google Chat, and LINE WORKS. This multi-channel approach enhances internal and external communication particularly in emergencies where timely reporting is crucial.

Trustworthiness and Reliability

The efficacy of this quality-focused model is reflected in the impressive 99.2% retention rate of both CUBE and My Team108 services. The reputation built over time has led many clients, including individual business owners, to trust these services for their stable and high-quality performance. With a starting fee of just ¥10,000 (pre-tax), these offerings are accessible for companies of all sizes, allowing for extensive adoption across various sectors.

Insights from Leadership

In the words of Nobukazu Okamoto, CEO of Osaka LC Center, "Many companies are beginning to avoid telephone reception, but even with the advent of diverse communication channels like email and chat, the importance of voice communication remains paramount, especially in emergencies. The impression of a company's telephone responses directly shapes its identity in the eyes of customers, which is why we ensure long-term quality through full-time employment. We promise to continue safeguarding our clients' trust through our telephone answering services."

Future Vision

As CUBE and My Team108 continue to grow, Osaka LC Center is committed to further enriching the recruitment and training of full-time operators. They recognize that trust from partners and users directly impacts corporate value in today’s environment and are determined to reinforce their brand as a dependable ally in fostering trust for their clients.

Company Profile

• - Name: Osaka LC Center
• - Location: 1-11-4-1100 Umeda, Kita-ku, Osaka 530-0001, Japan
• - Representative: Nobukazu Okamoto
• - Business Focus: Telephone answering services (CUBE, My Team108), call center operations, secretary services, rental offices, and meeting room management.
• - Website: CUBE108

If you’re considering telephone answering services, feel free to reach out:

• - General Business Answering Service (CUBE): Capture new clients and maintain existing ones while nurturing your company’s trust. Service Details

- Toll-Free Call: 0120-888-108
- Inquiry Form: Contact Us

• - Professional Services Telephone Answering (My Team108): Specialized personnel for lawyers, tax accountants, and judicial scriveners. Service Details

- Toll-Free Call: 0120-700-108
- Inquiry Form: Contact Us