#United States #Customer Support #Huntersville #AI Chatbot #Onyx

ONYX Unveils an Innovative Online Experience

In a significant move towards enhancing its customer experience, ONYX has recently launched a redesigned website along with an AI-powered customer support chatbot. This initiative aims to simplify the online navigation process, provide real-time product availability insights, and ensure 24/7 support for both customers and distribution partners.

The revamped ONYX website showcases the company's commitment to innovation and performance. Sporting a fresh and simplified design, the site prioritizes user-friendliness, making it much easier for visitors to browse through a wide range of products while accessing important information quickly. A standout feature of the new platform is the ability to check real-time stock levels of all ONYX products and parts. This ensures that customers always know what items are available and can efficiently plan their orders.

In addition to the website overhaul, ONYX has implemented an AI-driven chatbot which is readily available at the bottom right corner of every page. This tool is designed to assist users with customer service queries and sales-related inquiries. Operating around the clock, the bot is fully integrated within the company’s enterprise systems, allowing customers to acquire instant answers regarding product details, check stock availability, and receive tailored recommendations for their needs.

Seth Alberty, Vice President of Operations and Engineering at ONYX, emphasized the importance of providing not just great products but also exceptional customer service, saying, "We know that providing a great experience goes beyond exceptional products. Our customers must be able to easily access critical information about stock and availability. That is why we have enhanced our systems to provide greater visibility and expanded AI tools to make this information simple to obtain. Our aim is transparency; we want you to know what we know."

Levi Bennick, Manager of Technical Solutions at ONYX, added, "This system allows customers to access real-time data and support nearly instantaneously—as if they had a direct and open line to our team. Not only that, but this tool is open 24 hours a day, 7 days a week."

The combination of a streamlined website and advanced AI technology reflects ONYX's dedication to prioritizing customer needs. This new digital solution empowers both customers and partners by providing them with the latest information and support whenever they need it. It’s a step that aligns ONYX with current technological advancements while ensuring they remain a customer-first organization.

Founded in North Carolina, ONYX is recognized as a leading manufacturer of innovative cleaning equipment, including floor scrubbers, burnishers, and concrete polishers. The company’s mission is to enhance productivity while maximizing cost savings through high-performance cleaning and eco-friendly technology. Seth Alberty and his team are committed to delivering reliable products that not only meet but exceed customer expectations.

The launch of the new website and AI chatbot marks a significant milestone in ONYX's ongoing effort to provide a seamless and efficient user experience for all their stakeholders. With these advancements, customers are assured of having the information they need literally at their fingertips, reinforcing ONYX's position as a frontrunner in the evolution of customer service in the cleaning industry.