#United States #Jack Henry #Symitar #Monett, Missouri #Triangle Credit Union

Triangle Credit Union Selects Jack Henry for Growth

In a significant move towards enhancing its operational efficiency and service delivery, Triangle Credit Union has partnered with Jack Henry™ to implement the Symitar® platform alongside a suite of complementary products. The decision, announced on June 9, 2025, underscores the credit union’s commitment to maintaining a competitive edge and fostering growth in the financial services sector.

Background on Triangle Credit Union

Established in southern New Hampshire, Triangle Credit Union has witnessed impressive growth over the years. From a modest beginning in 1993 with only two branches and approximately $70 million in assets, the credit union has expanded to serve nearly 58,000 members with assets soaring to $839 million today. They provide a comprehensive range of financial services designed to meet the diverse needs of both individual and business members.

Embracing Technology for Future Growth

As Triangle Credit Union looked towards the future, the leadership identified the necessity for a robust technological foundation to support its expanding services. Their goal was to find a technology provider that could offer a seamless integration process with third-party services, ensuring adaptability and flexibility in operations. Jack Henry’s reputation for providing an open infrastructure played a pivotal role in their decision-making process.

According to Scott MacKnight, the CEO and President of Triangle, the process of selecting Jack Henry was highly collaborative. Input was gathered from various departments, ensuring that the transition to Jack Henry felt inclusive and well-considered. The enthusiasm and patience exhibited by the Jack Henry team instilled confidence in Triangle's employees, leading to a strong belief that they had made the right choice. "Jack Henry will be pivotal in scaling the financial services that distinguish us while sustaining our reputation for excellence in member satisfaction," MacKnight stated.

In addition to technological offerings, Triangle Credit Union was significantly motivated by Jack Henry’s commitment to culture. The credit union appreciated Jack Henry's open communication practices and support structures that encouraged transparency and accessibility to senior executives. This cultural alignment further solidified their confidence as they transitioned to a more modern, cloud-based operational model, which would enhance their disaster recovery capabilities and secure member data effectively.

Key Features of the Partnership

One of the standout features of Jack Henry's offerings that impressed Triangle was the fully integrated solution provided by LoanVantage™. This tool was deemed essential for replacing multiple vendors and manual processes, thus streamlining commercial lending operations. The integrated platform will not only enhance efficiency but also provide powerful data and reporting capabilities necessary for the credit union's strategic decision-making.

Furthermore, Triangle plans to adopt the cloud-native and API-first Jack Henry Platform™, which aims to integrate all services—core, digital, and others—into a single ecosystem. This modernization will not only facilitate innovation but will also significantly improve the user experience for their members, thereby setting a new standard within the sector.

Looking Ahead

“Investing in a new technology infrastructure is a transformative decision that influences a credit union’s trajectory for years,” commented Brynn Ammon, the President of Credit Union Solutions at Jack Henry. The excitement surrounding this collaboration is palpable, with both parties expressing eagerness to grow together while adapting to changing market demands.

As Triangle Credit Union embraces this new era of technology, the commitment to member satisfaction and reliable service remains at the forefront of their mission. The partnership with Jack Henry is poised to establish a foundation that supports their ambition not just to meet, but to exceed the expectations of their members in the coming years. With a legacy of over 80 years dedicated to serving the community, Triangle is ready to embark on this journey towards smarter and more efficient financial services.

About Jack Henry Associates, Inc.

Jack Henry is a reputable financial technology leader in the sector, known for bridging the gap between financial institutions and their clientele. As a publicly traded company on Nasdaq under the symbol JKHY, Jack Henry is committed to fostering innovation through collaborative efforts. Their modern capabilities enable financial entities to fulfill evolving customer needs effectively, reinforcing their place in a competitive market. More details can be found at www.jackhenry.com.