Cerillion Recognised in 2025 Gartner Magic Quadrant for AI Solutions in Telecom Operations
In a significant achievement for the telecom industry, Cerillion (AIM: CER), a prominent provider of composable BSS/OSS solutions, has been included in Gartner's esteemed Magic Quadrant for AI in CSP Customer and Business Operations as of September 2, 2025. This recognition underscores Cerillion's dedication to advancing its AI-powered capabilities, strategically integrated into its comprehensive portfolio of BSS/OSS solutions.
Gartner's evaluation process for vendors encompasses multiple facets, including market comprehension, product and sales strategies, innovation capability, and overall customer experience. By assessing the 'completeness of vision' and 'ability to execute', Gartner highlights those companies that demonstrate exceptional potential in the rapidly evolving telecommunications landscape. Cerillion's commitment to delivering exceptional AI-driven solutions is a clear testament to its strategic direction.
In recent years, Cerillion has actively invested in enhancing its AI capabilities. The company offers a flexible 'bring-your-own' model, allowing clients to utilize various public or private large language models (LLMs). Importantly, this framework empowers customers to leverage advanced technology without necessitating deep AI expertise or intricate integration processes. This innovative approach prioritizes swift implementation, enabling telecommunications companies to enhance operations and embrace optimal customer engagement.
Louis Hall, CEO of Cerillion, expressed pride in being recognized by Gartner for their AI solutions. He stated, "The inclusion in the Magic Quadrant and Critical Capabilities reports validates our ongoing strategy of embedding advanced AI within our SaaS-based, composable BSS/OSS suite. It is designed specifically to help communication service providers [CSPs] streamline operations, enhance customer experience, and accelerate their innovation journey."
This latest recognition comes on the heels of Cerillion establishing itself as a Representative Vendor in two recent Gartner Market Guides. These include the 'Market Guide for CSP Customer Management and Experience Solutions' published in June 2025 and the 'Market Guide for CSP Revenue Management and Monetization Solutions' released in March 2025.
Cerillion's proactive efforts in integrating AI solutions into their services are aligned with current trends in the telecommunications sector. As communication providers increasingly focus on digital transformation and customer-centric strategies, Cerillion’s approach places them in a competitive position to lead within the market. Their emphasis on rapid deployment, seamless omnichannel experiences, and adaptable solutions through low-code/no-code frameworks caters precisely to the demands of modern CSPs seeking to stay ahead.
Furthermore, the integration of TM Forum Open APIs and adherence to the Open Digital Architecture (ODA) not only reinforces Cerillion's commitment to industry standards but also ensures that its offerings are flexible and scalable.
In conclusion, Cerillion’s recognition in the Gartner Magic Quadrant for AI in CSP Customer and Business Operations serves as a significant indicator of the company’s forward momentum and influence in the telecommunications sector. As AI continues to shape industry operations, Cerillion remains focused on fostering innovation and enhancing customer engagement by embedding advanced technologies into their core offerings. The company's pathway forward signals a bright future for Cerillion as it supports CSPs in navigating the complexities of a dynamic digital landscape. With operations extending across numerous countries and a diverse customer base, Cerillion is poised to remain a leader in delivering critical software solutions that meet the evolving needs of telecommunications providers worldwide.
Gartner's evaluation process for vendors encompasses multiple facets, including market comprehension, product and sales strategies, innovation capability, and overall customer experience. By assessing the 'completeness of vision' and 'ability to execute', Gartner highlights those companies that demonstrate exceptional potential in the rapidly evolving telecommunications landscape. Cerillion's commitment to delivering exceptional AI-driven solutions is a clear testament to its strategic direction.
In recent years, Cerillion has actively invested in enhancing its AI capabilities. The company offers a flexible 'bring-your-own' model, allowing clients to utilize various public or private large language models (LLMs). Importantly, this framework empowers customers to leverage advanced technology without necessitating deep AI expertise or intricate integration processes. This innovative approach prioritizes swift implementation, enabling telecommunications companies to enhance operations and embrace optimal customer engagement.
Louis Hall, CEO of Cerillion, expressed pride in being recognized by Gartner for their AI solutions. He stated, "The inclusion in the Magic Quadrant and Critical Capabilities reports validates our ongoing strategy of embedding advanced AI within our SaaS-based, composable BSS/OSS suite. It is designed specifically to help communication service providers [CSPs] streamline operations, enhance customer experience, and accelerate their innovation journey."
This latest recognition comes on the heels of Cerillion establishing itself as a Representative Vendor in two recent Gartner Market Guides. These include the 'Market Guide for CSP Customer Management and Experience Solutions' published in June 2025 and the 'Market Guide for CSP Revenue Management and Monetization Solutions' released in March 2025.
Cerillion's proactive efforts in integrating AI solutions into their services are aligned with current trends in the telecommunications sector. As communication providers increasingly focus on digital transformation and customer-centric strategies, Cerillion’s approach places them in a competitive position to lead within the market. Their emphasis on rapid deployment, seamless omnichannel experiences, and adaptable solutions through low-code/no-code frameworks caters precisely to the demands of modern CSPs seeking to stay ahead.
Furthermore, the integration of TM Forum Open APIs and adherence to the Open Digital Architecture (ODA) not only reinforces Cerillion's commitment to industry standards but also ensures that its offerings are flexible and scalable.
In conclusion, Cerillion’s recognition in the Gartner Magic Quadrant for AI in CSP Customer and Business Operations serves as a significant indicator of the company’s forward momentum and influence in the telecommunications sector. As AI continues to shape industry operations, Cerillion remains focused on fostering innovation and enhancing customer engagement by embedding advanced technologies into their core offerings. The company's pathway forward signals a bright future for Cerillion as it supports CSPs in navigating the complexities of a dynamic digital landscape. With operations extending across numerous countries and a diverse customer base, Cerillion is poised to remain a leader in delivering critical software solutions that meet the evolving needs of telecommunications providers worldwide.
Topics Telecommunications）
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