#None #Modernization #Duck Creek #Indigo Insurance

Indigo Insurance Collaborates with Duck Creek Technologies

In a strategic move to bolster its operational capabilities, Indigo Insurance has announced its partnership with Duck Creek Technologies. Due to the recent rise in the digital insurance marketplace, Indigo Insurance is set to utilize Duck Creek OnDemand and Clarity. This collaboration aims to modernize the core systems of Indigo Insurance and create an adaptable technology infrastructure to support long-term growth across the Caribbean.

Founded with a focus on digitization, Indigo Insurance operates 247indigo.com, an online portal where customers can access a variety of auto and general insurance solutions. This growth-centric strategy will see the company transition to Duck Creek OnDemand, aiming to modernize its operations while harnessing data-driven insights that can facilitate better decision-making processes across its organization.

Aiming for Unified Technology

By adopting Duck Creek OnDemand, Indigo Insurance intends not only to modernize its systems but also to streamline its overall operability. This will include consolidating operations and improving analytic capabilities through Duck Creek Clarity. With enhanced reporting and visibility, insurance-related processes—such as underwriting and policy administration—will become more efficient, significantly enhancing the customer experience.

Nick Brierly, Chief Operating Officer of Indigo Insurance, stressed the importance of this modernization, stating, “To scale Indigo Insurance and accelerate our digital-first vision, it is critical that we modernize our technology ecosystem. Duck Creek’s scalable SaaS architecture is integral to enabling us to deliver enhanced insights and elevate customer experiences across the region.”

Expected Outcomes with Duck Creek

With this partnership, Indigo Insurance has projected several key outcomes:

• - Unified Engagement: A consolidated technology environment on a sophisticated, cloud-centric platform.
• - Support for Growth: Long-term ambitions aimed at expanding their footprint throughout the Caribbean.
• - Modernized Data Architecture: A shift to contemporary data systems that yield actionable analytics in real-time.
• - Operational Efficiency: Reducing the complexity posed by legacy systems while improving speed to market through simplified product configuration.
• - Seamless Integration: Effortless connections with claims systems and third-party partners, laying a robust foundation for further business integrations.

Chris McCloskey, Chief Operating Officer at Duck Creek Technologies, emphasized the significance of Indigo Insurance’s digital-first focus: “Indigo Insurance’s rapid growth and innovative approach to insurance make them a fantastic partner for us. We are excited to be part of their transformation, providing the cloud-native foundation crucial for introducing innovative products and exceptional customer experiences.”

The Future of Indigo Insurance

As it heads into this new partnership, Indigo Insurance is poised to redefine the insurance landscape with a commitment to transparency, digital accessibility, and superior customer service. As they continue to expand their reach, more regions in the Caribbean could soon benefit from their modernized insurance solutions. With plans for extending their service offerings in 2026, Indigo Insurance aims not just to compete but to lead within the insurance sector through strategic technological innovation.

Both companies, Duck Creek Technologies and Indigo Insurance, underscore a balanced blend of purpose and modernity aimed at meeting consumer needs in a rapidly evolving digital environment. The collaboration marks a significant milestone for Indigo Insurance’s growth ambitions, ensuring they remain competitive and responsive to market demands while enhancing their customer engagement efforts.