FINBOA Named Finalist for the 2025 PayTech Awards in Customer Experience Category
FINBOA Recognized as Finalist in 2025 PayTech Awards
FINBOA, Inc., an innovator in intelligent process automation aimed at aiding financial institutions in regulatory compliance, has proudly announced its recognition as a finalist in the esteemed 2025 PayTech Awards. The company’s solution, Payment Disputes with AutoDecision, earned a spot in the Excellence in Tech – Best Customer Experience Solution category, underscoring its pivotal role in enhancing user experience in the payments landscape.
The AutoDecision feature, launched in Fall 2024, has significantly transformed how payment disputes are addressed by banks and credit unions. Many institutions leveraging this solution have reported that approximately 30% of disputes are now processed on the same day upon the features’ initial implementation. This rapid processing allows consumers to receive provisional credits on the same day, greatly improving customer satisfaction.
Raj Singal, CEO of FINBOA, expressed enthusiasm about this accolade: "We’re thrilled to be recognized as a finalist for this award, which highlights our commitment to evolving banking operations and enhancing customer experiences. Our AutoDecision feature is revolutionary in the realm of dispute automation, and we’re excited about the positive impact it’s making for our clients in the banking and credit union sector."
This innovative feature operates by automating the processing of low-value disputes that meet specific business criteria, thus eliminating the need for manual oversight. As institutions strive to digitize and automate their processes, FINBOA's Payment Disputes with AutoDecision is a vital tool that substantially reduces compliance risks, streamlines operational efficiency, and improves customer interactions, allowing financial firms to emphasize quality service over manual tasks.
FINBOA's journey in 2024 has been marked by various recognitions, including the US FinTech Awards 2024 for Banking Tech of the Year, the PayTech USA Award for Tech of the Future, and it remains a finalist for the Finovate Award. Additionally, the company was honored with the Cobalt Integrator's Award from Jack Henry Associates and was selected for the ICBA ThinkTech Accelerator program. In a testament to its rapid growth, FINBOA has also found a place on the INC 5000 list of the fastest-growing businesses in the U.S.
Based in Houston, Texas, FINBOA serves over 400 financial institutions across the nation, providing intelligent process automation software designed to simplify dispute resolution and bolster compliance with regulatory requirements. By reducing operational costs and risks associated with dispute processing, FINBOA enables its clients to pursue their business objectives with confidence.
For more information about FINBOA and its innovative solutions, visit www.finboa.com and follow them on LinkedIn, Facebook, and X.
Topics Financial Services & Investing）
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