#Japan #Call Center #Customer Harassment #Minato, Tokyo #BIZTEL shouin

Introduction to BIZTEL shouin

BIZTEL shouin is an e-learning and education management service specifically designed for call centers. By leveraging this cloud-based platform, managers and supervisors (SVs) can access over 150 training videos covering various essential topics such as complaint handling and telephone etiquette. The videos, typically around five minutes long, are perfect for learning during brief breaks in phone duties. Additionally, features like voice review functionality enable efficient assessment of operator performance based on call recordings, while the testing function allows for easy creation and administration of internal exams.

New Training Videos to Combat Customer Harassment

Following its successful launch of training materials focused on operators and supervisors in 2025, BIZTEL shouin has expanded its offerings by introducing training videos crafted specifically for managers and SVs. These new materials focus on establishing an organizational framework for addressing customer harassment, often abbreviated as 'kasuhara.' The training aims to equip managers with the necessary knowledge and skills to build effective support systems and training methodologies for their staff.

Importance of Addressing Customer Harassment

In today’s environment, the issue of customer harassment has gained significant attention, particularly in call center operations. While many teams are already collecting information and trying to formulate response manuals, numerous managers and SVs are left feeling uncertain about where to start or how to enhance existing preventive measures. Recognizing such challenges, the new training videos are designed to cover foundational knowledge necessary for implementing effective kasuhara strategies. This includes essential preparation steps, techniques for alleviating stress on operators, and vital perspectives for evaluating existing measures.

Key Features of the Training Videos

The core content of these new training videos includes:

• - Five Steps for Organizational Kasuhara Countermeasures: An in-depth guide to establishing a systematic response to harassment issues.
• - Guidance on Complying with Tokyo’s Customer Harassment Prevention Ordinance: Important aspects to consider in compliance.
• - Efficient Creation and Key Considerations for Response Manuals: Streamlined processes for drafting effective manuals.
• - Criteria for Distinguishing Between Harassment and Standard Complaints: Helpful benchmarks to guide managers in decision-making.
• - Six Essential Skills for Enhancing Operators' Response Capabilities: Focused training aimed at improving service quality.
• - The Importance of Human Interaction in Role-Playing Scenarios: Insights into why live role-play should remain a key component of training.
• - Qualifications for Trainers: Standards and criteria expected from trainers delivering kasuhara courses.

Powered by insights from Hiroshi Ikeda, a prominent consultant specializing in call centers, the training enables participants to access practical knowledge based on real-world experiences. Participants can engage with the material repeatedly from any device, ensuring comprehensive learning.

Upcoming Events and Future Developments

The BIZTEL shouin training videos represent just a fraction of the overall service, which is available to all companies currently utilizing the paid version of the BIZTEL system. More details and registration information can be found at BIZTEL shouin.

Additionally, further supplementary videos will be released regularly, with two to three new installments planned each month until the end of January 2026.

BIZTEL will also feature at the largest event for call center professionals in Japan, the 'Call Center/CRM Demo & Conference 2025 in Tokyo,' on November 13-14, 2025. Attendees will have the opportunity to experience firsthand the diverse training videos, including those on kasuhara prevention and efficiency improvements through AI functionalities.

Conclusion

As a leading service contributing to the resolution of challenges in call center operations, BIZTEL shouin remains dedicated to fulfilling the educational needs of those involved in talent development. The platform continuously aims to integrate high-quality content reflecting societal demands regarding customer service and interactions.

For more information on BIZTEL and its offerings, visit BIZTEL Official.