Relay Achieves Remarkable Growth with Innovative Solutions for Frontline Operations
Relay Achieves Remarkable Growth with Innovative Solutions for Frontline Operations
In a year of extraordinary accomplishments, Relay has solidified its position as a transformative leader in the technology sector, particularly focusing on the needs of the frontline workforce. With a striking 461% growth rate over three years, it has rightfully earned recognition by ranking #175 on Deloitte’s Technology Fast 500 and #920 on the Inc. 5000 list. This growth stems from Relay’s commitment to developing its Intelligent System of Action, aimed at giving voice to the 80% of the workforce often overlooked in the digital age.
Transforming Frontline Operations
The Relay SOAR™ Platform serves as the backbone of this transformation, evolving traditional communication methods from outdated and inefficient systems. By moving away from the “dumb pipes” of conventional radio technology, Relay has enabled organizations to transition to a data-driven approach. The platform turns voice conversations and location information into actionable, structured data, with over 1 billion new data points recorded weekly. As a result, over 78% of new industrial clients have embraced AI capabilities like TeamTranslate™, illustrating the platform’s value.
“The explosive growth over the last three years serves as a market mandate,” comments Chris Chuang, CEO of Relay. “The frontline workforce has been in dire need of innovation, depending on outdated tools for modern challenges.” Relay not only supplies technology but also empowers various sectors from manufacturing to hospitality by transforming chaotic tasks into cohesive, intelligent workflows.
Data-Driven Innovation
Delving deeper into its product advancements, Relay has rolled out an enhanced AI channel scanning and reporting system, which promotes proactive orchestration of multiple operational streams. The improved software allows managers to gain insights into complicated shift and incident data without resorting to manual methods. The continuous improvements are evident, with 32 new features launched across 24 updates throughout 2025.
With over 40 Fortune 500 companies now among its clientele, Relay has succeeded in driving substantial value, attaining a Nurture Revenue Rate (NRR) of over 135% among enterprise customers. This is a testament to the innovative solutions Relay presents, which is crucial in today’s business landscape.
Bridging Communication Gaps
A noteworthy highlight from Relay’s evolution is the drastic rise in the usage of TeamTranslate, which has seen more than a 500% year-over-year increase. This tool addresses language barriers that often hinder communication among diverse teams, facilitating real-time translations and enhancing collaboration across various sectors.
The introduction of RelayM, a sleek, compact device, has propelled Relay into new markets, including healthcare and luxury services that previously resisted traditional communications tools due to their bulkiness. The MIL-STD-810H standard has ensured that RelayM maintains the durability needed for rigorous environments while being economically appealing, thus advancing Relay's outreach significantly.
Innovations in Technology
Relay has also redefined enterprise reliability by launching its Fleet Shield™ lifecycle management program. This innovation emphasizes sustaining operational uptime while ensuring predictable budgeting, revolutionizing the frontline technology sector with its dependable solutions.
Moreover, Relay's intellectual property portfolio reached a milestone with the acquisition of its 100th patent—a clear indication of its commitment to leading in innovation. From seamless connectivity to noise suppression and location tracking methods, these developments underscore Relay’s transition from a mere hardware manufacturer to a comprehensive Intelligent System of Action.
Industry Recognition and Executive Growth
The industry has taken notice of Relay's accomplishments, with accolades from prestigious platforms, including Deloitte and Inc., which recognized Relay as among the fastest-growing technology companies. CEO Chris Chuang himself has been acknowledged by EY as one of the Top Entrepreneurs for his visionary leadership.
To further bolster their growth trajectory, Relay has expanded its executive team. Matthew Welch has come on board as Chief Marketing Officer, bringing invaluable experience from previous tech roles. He was pivotal in shaping go-to-market strategies for companies like Lighthouse AI and Eargo. Alongside him, Shiv Hira joins as Chief Financial Officer, offering over 20 years of financial expertise in high-growth environments, having helped scale Bandwidth to remarkable heights.
“We are at a crucial inflection point,” says Chuang, reflecting on the power of the new hires. Their experience will help Relay transition from startup dynamics to structured enterprise standards. With seasoned leaders now in place, the groundwork is set for future expansion and potential public offering.
About Relay
Relay stands as a bridge between traditional operations and cutting-edge technology, uniquely positioning itself to address communication barriers and improve workflows. By creating an environment where spoken word and actions translate into meaningful data, Relay endeavours to enhance workforce productivity, safety, and overall economic performance. For more information, visit www.relaypro.com.
Topics Business Technology）
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