Guardian Life Insurance Company Achieves J.D. Power Certification for Customer Service Excellence for the Eighth Consecutive Year

Guardian Life Insurance Company Achieves J.D. Power Certification for Customer Service Excellence

Guardian Life Insurance Company of America has set a remarkable benchmark in customer service excellence, once again earning the esteemed J.D. Power Customer Service Certification. This accolade marks the eighth consecutive year that Guardian's Individual Life Contact Center has been recognized for its outstanding customer service, further solidifying the company’s reputation in the industry.

In 2025, Guardian exceeded the J.D. Power benchmark by more than 50 points, demonstrating a consistent commitment to quality service. Overall, Guardian has now achieved J.D. Power recognition for 15 consecutive years, highlighting its persistent focus on customer satisfaction and operational excellence. "Every colleague within our Individual Life Contact Center plays a crucial role in our success through their commitment to delivering outstanding customer experiences," noted Erin Culek, Head of Financial Protection and Retirement Solutions at Guardian. She added that this recognition not only reflects the team’s hard work but also the trust and satisfaction that they have cultivated among their clients.

The J.D. Power certification is awarded through a rigorous assessment process that evaluates various aspects of customer service, including satisfaction, loyalty, and operational excellence. The evaluation process encompasses comprehensive surveys measuring customer interactions, as well as on-site assessments and comparisons to best practices across multiple categories. By adhering to these high standards, Guardian has proven its dedication to not only meeting but exceeding customer expectations.

Guardian Life, recognized as a trusted resource for over 165 years, focuses on making a difference in the lives of its clients during critical times. The company offers a variety of services including life insurance, disability income insurance, and dental care. By prioritizing the well-being of its customers, Guardian strives to inspire financial confidence among individuals and families.

The successful completion of the J.D. Power evaluation process adds to a growing list of accolades that Guardian has received over the years, reflecting its unwavering commitment to excellence. As the company continues to support its clients, it looks forward to building on these accomplishments in the future by enhancing their services even further.

Guardian's dedication to customer service goes hand in hand with its strong fiscal integrity, which includes a historic dividend allocation of $1.7 billion in 2026, demonstrating its financial robustness. This commitment to client well-being and comprehensive service has established Guardian as a leading provider in the insurance industry. To learn more about Guardian and its various recognitions, visit Guardian Life Insurance.

In a constantly evolving market, Guardian's philosophy remains to invest in its colleagues, foster an inclusive culture, and deliver value beyond dividends while uplifting communities through impactful corporate responsibility programs. As they navigate the complexities of life and financial security, Guardian stands ready to support its consumers in preparing for a secure future.