Marui Group Accelerates Introduction of Tokohako Logistics System in SCs

Marui Group's Tokohako Logistics System

Marui Group's Moving Co., headquartered in Toda, Saitama, has made significant strides in the logistics sector with its indoor logistics system, Tokohako. This patented system has recently been adopted by Meitetsu NX Transport Co. for the indoor logistics operations at Ichibi Building, a commercial facility located in Ichinomiya, Aichi Prefecture.

What is Tokohako?

Indoor logistics is a crucial operation that involves the centralized management of pick-up and delivery services for multiple tenants within a single building, such as office complexes or large shopping centers. The Tokohako system revolutionizes the indoor logistics process, streamlining complex and often analog tasks into a smart, digital experience. By employing Tokohako, businesses can achieve accurate and efficient indoor transportation, which reduces the burden of back-office operations. Additionally, through improved data utilization, Tokohako contributes to enhanced productivity and addresses labor shortages, ultimately elevating the overall value of facilities.

Achieving Efficient Indoor Logistics with Tokohako

Data Management of Work History

Indoor transportation plays a pivotal role in last-mile delivery. Therefore, adept management of work history is essential. Traditional analog methods often result in cumbersome paperwork and inefficiencies. Tokohako’s centralized data management system allows for the tracing of packages and work history effectively. Establishing robust traceability enables rapid and accurate response to inquiries while greatly reducing unnecessary paperwork, significantly decreasing the operational burden on employees.

Intuitive Application for Operations

In the realm of indoor logistics, chronic labor shortages and dependence on analog operations present numerous challenges. Tokohako addresses these issues with its user-friendly design that promotes intuitive operation. This facilitates standardization of business processes and leveling of skills. The system incorporates wearable devices, allowing users to operate it with one hand, which enables them to efficiently perform tasks even while handling packages. This capability drastically enhances productivity in the workplace.

Business Improvements Through Data Utilization

Tokohako empowers businesses to collect, analyze, and manage data, offering real-time visibility of operations on a dashboard. This capability allows for flexible staffing arrangements based on daily operational progress. Furthermore, sharing monthly performance data between the field and headquarters leads to long-term improvements in operations. The digitization of settlement workflows significantly reduces processing time, enhancing efficiency not only in indoor transportation but also in back-office operations through improved data utilization. Notably, early implementation results showcased a reduction of approximately 20% in on-site work time and an impressive 80% in settlement task duration.

Overview of the System Implementation

The Ichibi Building in Ichinomiya is a complex facility that features shopping, dining, and entertainment options. Its strategic location directly connected to the station, combined with a diverse range of tenants, makes it a new focal point for the community. The logistics operations at this facility are managed by Meitetsu NX Transport Co., which has adopted Tokohako to enhance the efficiency and safety of logistics operations.

Moving Co.'s Commitment

Moving Co. plays a crucial role in the Marui Group's logistics infrastructure, operational oversight, and overall strategy. Their mission is to create an inclusive society where everyone can experience happiness, aligning closely with the group's commitment to addressing social challenges through effective logistics solutions. Apart from the Tokohako system, Moving provides various services, including consulting for indoor logistics, and fulfillment options for e-commerce purchases, such as in-store pickups and return services through their service, Torudasu. By supporting Marui Group's unique business model that merges retail and fintech, they continue delivering new value to customers, tenants, and the community at large.