#Japan #Tokyo #Customer Harassment #Hiromi Tokumaru #Pharmacy Measures

Upcoming Online Seminar: Understanding Customer Harassment

As part of the transformations currently underway in workplace legislation, the impending implementation of the Comprehensive Promotion Law for Labor Policy introduces mandatory measures against customer harassment, or 'Kasu Hara' in Japanese. In light of this significant change, Link & Support Co., Ltd., a group company of the Social Insurance Labor Consultant Firm Mirai Partners, announces an informative online seminar.

Seminar Overview

Scheduled for October 1, 2026, at 8:00 PM JST, this online seminar, titled 'Is This Customer Harassment? How Should Pharmacies Respond?', aims to equip pharmacy personnel with the essential knowledge and tools needed to navigate the new legal landscape effectively. Hiromi Tokumaru, Executive Director at Link & Support, will lead this engaging session, sharing her extensive expertise in dealing with complaints and customer harassment.

Why This Seminar is Important

Starting October 1, 2026, companies will be required by law to adopt measures against customer harassment. Pharmacists and pharmacy staff often face challenging situations that can escalate if not properly managed. Creating clear standards for identifying excessive demands and inappropriate behavior from patients will be crucial. In this seminar, participants will explore specific case studies, allowing them to develop practical responses and understand how to create supportive environments for employees.

Key Topics Covered

• - Overview of the legal revisions regarding customer harassment measures.
• - Defining customer harassment with real-world examples.
• - Developing organizational frameworks to support staff and manage potential harassment cases.

Who Should Attend

This seminar is particularly beneficial for:

• - Pharmacy managers and employees looking to refine their response strategies to harassment.
• - Those wanting to understand judgment criteria around aggressive customer behavior.
• - Individuals responsible for implementing protective measures and structures for their teams.

Meet the Speaker: Hiromi Tokumaru

Hiromi Tokumaru serves as the Executive Director of Link & Support and has a distinguished background in human resource development, established through her work with Daiwa House Group. Her focus on training, management, intercultural communication, and her noteworthy achievements in addressing complaints and harassment have positioned her as a sought-after expert in the field.

Furthermore, she has contributed to international education initiatives, having lectured at prominent Thai universities, even receiving accolades from Princess Sirindhorn of Thailand. Now, in her role at Link & Support, she is dedicated to empowering organizations in building effective training frameworks and employee development.

About the Organizers

Social Insurance Labor Consultant Firm Mirai Partners

• - Tokyo Office: 1-6-12 Kyobashi, Chuo City, Tokyo 104-0031, 6th Floor, NS Kyobashi Building
• - Fukuoka Office: 8-1 Hakata Station Chuo-gai, Hakata City, Fukuoka 812-0012 3rd Floor, JRJP Hakata Building
• - Kumamoto Office: 2-16-30 Hirata, Minami-Kumamoto City, Kumamoto 860-0826

Services Provided: Labor consultations, outsourcing, employment regulations, labor due diligence for IPOs and M&A, reskilling subsidies, and harassment responses.

For more information, please visit Mirai Partners or Link & Support.