#Japan #AI Technology #Tokyo #Customer Support #KARAKURI

Introduction

KARAKURI Inc., based in Chuo, Tokyo, is set to launch a groundbreaking phone support assistance system named KARAKURI Voice Search on June 24, 2025. This innovative AI-driven solution aims to address critical challenges in the contact center industry, empowering customer support operations with advanced technology.

The Innovative Features of KARAKURI Voice Search

KARAKURI Voice Search utilizes state-of-the-art AI technology to provide real-time assistance during customer calls. The system automatically transcribes conversations and identifies essential information, presenting it to operators as needed. One of the standout features is its patented technology for automatic FAQ generation, which continuously updates and expands the organization’s knowledge base using data from daily conversations. By moving away from traditional manual updates, KARAKURI allows AI to nurture practical knowledge within the organization, empowering teams to deliver better customer service.

Addressing Industry Needs

The contact center industry faces pressing challenges, particularly in streamlining operators' tasks and automating knowledge management. According to the 2024 Call Center White Paper by Rick Telecom, around 80.4% of businesses look to AI to enhance the efficiency of post-call work, while expectations around automatic FAQ generation are rapidly increasing. This aligns with a strong demand for automated knowledge updates, spurred by limitations in traditional management systems that fail to keep up with the ever-evolving landscape of customer interactions.

How KARAKURI Works

Key Functions

1. Real-time Voice Recognition and Visualization:
- Transcribes conversations instantly, allowing for real-time monitoring of discussions between customers and operators. It integrates background information, enhancing contextual understanding.

2. AI-based Knowledge Suggestions:
- The system comprehensively understands conversation context and automatically displays relevant FAQs, procedures, and reference materials, enabling operators to focus on engaging with customers rather than searching through manuals.

3. Advanced FAQ Generation:
- Daily call logs are analyzed to automatically extract question-answer pairs, organizing similar content into practical FAQs. This includes checks for duplicate information within the knowledge base to ensure its continuous enhancement, with updates available by the next day.
- For more details: KARAKURI Voice Search Service

Patent Overview

KARAKURI has secured a patent focused on extracting QA information from voice data and grouping these QAs to create FAQs. This technology is already integrated into both KARAKURI Voice Search and the AI knowledge management tool KARAKURI Knowledge Generator.

Patent Information

• - Patent Number: No. 7690238
• - Title: Program, Method, Information Processing Device, System
• - Patent Holder: KARAKURI Inc.
• - Registration Date: June 2, 2025

Future Prospects

KARAKURI aims to enhance its platform, enabling ongoing knowledge improvement by turning raw data from calls into structured knowledge accessible across the organization. This evolution not only facilitates the automatic registration of generated FAQs into the AI-powered FAQ tool KARAKURI smartFAQ, but ensures that insights gained from customer interactions are available across all touchpoints the next day. This ongoing iterative process will continue to refine existing knowledge and contribute to a more sophisticated knowledge base.

Towards Advanced AI Agents

Looking ahead, KARAKURI plans to harness data collected from search queries and problem-solving processes to develop even more advanced AI agents capable of offering not just responses, but guidance toward solutions for complex customer issues. Through this evolution, customer support can transition to a new paradigm, combining human expertise with AI technology to boost customer satisfaction and operator engagement indefinitely.

Conclusion

The launch of KARAKURI Voice Search marks a significant step in transforming contact centers from simple tools for operators into expansive platforms for organizational knowledge growth. By fostering collaboration between humans and AI, KARAKURI strives to improve customer satisfaction while enhancing the work experience of operators, ultimately creating new value in the contact center realm.

About the Company

KARAKURI’s vision is to provide Friendly Technology, focusing on the practical application of large language models in customer support. Since 2018, they have been at the forefront of AI development, with notable partnerships across various leading industries.

For more information on the company and their offerings, visit their website: KARAKURI.