Xiaomi Japan Enhances Customer Service with New Offerings

In an effort to elevate its customer care, Xiaomi Japan (officially known as 小米技術日本株式会社), based in Minato, Tokyo, is introducing two exciting services: Xiaomi Care and Niko Suma Buyback for Xiaomi. These services, set to launch on September 26, 2025, aim to facilitate a smoother and more secure experience for users of Xiaomi smartphones.

Xiaomi Care: Peace of Mind for Users

Xiaomi Care is a chargeable warranty service designed to provide additional security against accidental damages like drops or water leaks that fall outside of the manufacturer’s warranty. This service allows customers to receive a replacement device swiftly, ensuring they can continue using their smartphones with minimal interruption.

As part of the launch campaign celebrating the release of the Xiaomi 15T series, which includes the Xiaomi 15T Pro and Xiaomi 15T, customers can enroll in a 2-year comprehensive plan at the price of a 1-year plan. This limited-time offer is available from September 26 to October 13, 2025, providing a significant incentive for customers to opt for longer coverage.

Key Details of Xiaomi Care:

- Launch Date: September 26, 2025
- Available Plans: 1-Year Plan / 2-Year Plan
- Eligible Devices: Xiaomi 15T Pro, Xiaomi 15T, as well as models from the Xiaomi 15 series: Xiaomi 15 Ultra and Xiaomi 15

Niko Suma Buyback for Xiaomi: A Convenient Upgrade Solution

On the same day, Xiaomi Japan is also rolling out Niko Suma Buyback for Xiaomi, in partnership with Belong Co., Ltd. This service is integrated into both the official Xiaomi website and Xiaomi Stores, allowing customers to sell their used smartphones economically.

Through this initiative, customers can easily transition from an old device by clicking links available on the mi.com website or scanning a QR code at Xiaomi Stores. They can review estimates and initiate buyback requests, making smartphone upgrades more economical and accessible.

Key Features of Niko Suma Buyback:

- Launch Date: September 26, 2025
- Access Points: Xiaomi official website (mi.com) and select Xiaomi Stores, including the Aeon Mall Urawa Misono Store and Kawaguchi Store.

About Xiaomi Japan:

Since its entry into the Japanese market in December 2019, Xiaomi Japan has emerged as a key player in the smartphone and IoT sectors, offering top-tier products that cater to both local and international demands. From flagship to entry models, they ensure a broad selection to meet consumer needs while promoting innovative technology.

About Xiaomi Corporation:

Founded in April 2010 and publicly listed on the Hong Kong Stock Exchange in July 2018, Xiaomi Corporation has established itself as a leading manufacturer of smart devices and IoT solutions. The company strives to offer innovative technologies that enhance quality of life at an affordable price, resonating with their vision of becoming the friendliest and coolest tech company worldwide.

As of June 2025, Xiaomi has seen its monthly active users reach approximately 730 million, underlining its substantial global influence in the smart technology space. The company’s consumer IoT ecosystem is one of the largest worldwide, with over 989 million smart devices connected to its platform, excluding smartphones, laptops, and tablets.

In October 2023, Xiaomi introduced its strategy to integrate personal devices, smart home products, and electric vehicles, aiming for a more holistic tech ecosystem under the motto of Human×Car×Home. With a commitment to user experience and seamless product integration, Xiaomi continues to be a vision-driven entity evolving with technology while maintaining its consumer-centric approach.