#Canada #Vancouver #Patient Engagement #Dental Practices #Intiveo

Intiveo's 2026 Dental Patient Engagement Report: A Groundbreaking Insight

Intiveo, a leading patient engagement platform tailored for dental and oral surgery practices, recently published its 2026 Dental Patient Engagement Report. This extensive benchmark study utilizes data collected from more than 2,500 practices between March 2025 and February 2026, providing unparalleled insights into patient engagement and communication trends in the dental industry.

Unlike generic market analysis, this report is meticulously designed for the dental sector, categorizing all benchmarks based on practice size—so whether it's a solo practice, a multi-location setup, or a large enterprise, the report allows dental professionals to evaluate their performance against true peers rather than vague market averages. This segmentation aids practices in identifying specific areas for improvement by accessing relevant data.

This year’s report includes four new sections focusing on Waitlists, Referrals, Chat, and Surveys. These enhancements shed light on the comprehensive patient journey and highlight potential areas for enhancements in practice operations.

Key Findings from the Report

1. Referral Conversion Rates: The report reveals a significant variation in referral conversion rates associated with practice size. Solo practices see a 16.1% conversion rate, while multi-location practices achieve 23.7%, and enterprise groups lead with 25.5%. This finding suggests that practices looking to boost growth in oral surgery and referral pipelines should focus on enhancing their conversion strategies.

2. Growth of Voice Messaging: Notably, the use of voice messaging tripled from 2% in 2025 to over 7% in 2026. This surge in voice communications can largely be attributed to multi-location and specialty practices, which have started utilizing voice messaging for confirming pre-procedure details.

3. Steady Confirmation Rates: Confirmation rates remained consistent across practices at 77%. Text messaging continues to dominate the channel for confirmations, accounting for approximately two-thirds of all confirmations across the industry.

4. Revenue Recovery via Waitlist Automation: Practices utilizing Intiveo's Waitlist feature have successfully reclaimed an average of 2,773 appointments monthly from cancellations that would have otherwise gone unfilled. This statistic underscores the necessity for optimized appointment management tools.

As Josh DeVries, the CEO and co-founder of Intiveo, stated, "This report doesn't cover generic best practices; it gives dental teams real numbers to check themselves against and specific recommendations on how to move the needle on what matters. The vast majority of practices are navigating their standings, whether they're a solo GP, an oral surgeon, or a multi-location Dental Service Organization (DSO). This year's findings illustrate that clarity and insight vary substantially by size and specialty."

Available for Download

The 2026 Dental Patient Engagement Report is currently available for free download on the Intiveo website, allowing dental professionals to leverage these insights to refine their practices and enhance patient interactions.

About Intiveo

Intiveo provides a robust software platform focused on patient engagement, enabling dental practices to improve the patient experience through solutions including two-way communication, appointment reminders, voice messaging, surveys, and reputation management. With over 3,000 dental practices ranging across North America using its services, Intiveo empowers dental teams to create more connected and personalized patient experiences.

For more information about Intiveo and its offerings, please visit intiveo.com.