NuMark Credit Union Partners with Alkami for Enhanced Digital Banking Solutions

In a strategic move to boost customer satisfaction and improve digital banking services, NuMark Credit Union, based in Illinois, has selected Alkami Technology, Inc. as its partner to upgrade its online and mobile banking platform. This collaboration aims to deliver a cutting-edge digital banking experience for both retail and business members, demonstrating NuMark's commitment to innovation and user-centric financial solutions.

The Vision Behind the Partnership

Alkami, a renowned provider of cloud-based digital banking solutions, will enable NuMark to offer a more sophisticated and seamless digital banking interface. The platform will contain rich online banking features as well as robust ACH capabilities, catering to the evolving needs of NuMark's members. The digital banking platform will prioritize ease of use, ensuring an intuitive experience for users at all levels, regardless of their technical proficiency.

Michelle Balog, President and CEO of NuMark, stated, "Our mission at NuMark is to enrich the financial lives of our members. We understand that as digital banking continues to evolve, our services must adapt accordingly. By partnering with Alkami, we are set to leverage innovative technology that will enhance our members’ experiences and offer them tailored financial solutions that meet their needs."

Harnessing Data Analytics for Personalization

A notable feature of this collaboration is the incorporation of Alkami's Data Marketing Solutions. This will empower NuMark with advanced data analytics capabilities, allowing the credit union to engage its members through personalized financial services. By delivering tailored insights and relevant financial products, NuMark aims to ensure that members receive the right information at the right time, ultimately fostering a stronger relationship between the credit union and its clients.

The initiative not only positions NuMark as a leader in the financial sector but also enhances the community it serves by championing financial wellness. Balog emphasizes the importance of these efforts by adding, "We are excited about the opportunities our collaboration brings to our members and the communities we serve. The potential to enhance financial wellness through technology and data analytics is substantial."

Seamless Integration and Enhanced Offers

Alkami's platform is designed to make integration with third-party fintech providers seamless, further broadening NuMark's range of financial products and services. The use of expansive APIs and SDKs will allow for efficient connections and partnerships, ensuring members have access to best-in-class financial solutions that meet contemporary market demands.

In particular, Alkami will enable NuMark to enhance its business banking capabilities, allowing for a more comprehensive and efficient service for local businesses. This is crucial as businesses seek flexible and accessible financial options to thrive in the ever-evolving economic landscape.

Taylor Adkins, Vice President of Product Management at Alkami, expressed excitement about this powerful partnership, saying, "NuMark is dedicated to elevating the banking experience for its members, and we are thrilled to support them on this journey. Our platform will empower them with the necessary tools to drive digital transformation and enhance member engagement."

Recognized Excellence in Digital Banking

In recognition of its outstanding service, Alkami has received certifications from J.D. Power for two consecutive years (2024 and 2025) regarding its mobile banking platform experience. This recognition reflects Alkami's commitment to providing exceptional digital banking services, which will undoubtedly benefit NuMark's diverse demographic.

Conclusion

The partnership between NuMark Credit Union and Alkami marks a significant step forward in the evolution of digital banking. By embracing modern technology and prioritizing user experience, NuMark is uniquely positioned to offer enhanced financial solutions that cater to the dynamic needs of its members. As the landscape of the financial sector continues to evolve, collaborations like this are critical in fostering community-focused services and ensuring customer satisfaction in a digital-first world. For more details on Alkami’s innovative solutions, visit their website at www.alkami.com.

About NuMark Credit Union

NuMark Credit Union has been a non-profit financial cooperative supporting residents in Northeastern Illinois and Northwest Indiana for over 70 years. Offering services such as auto loans, mortgages, and business services, NuMark is dedicated to meeting the comprehensive financial needs of its community members.

About Alkami Technology, Inc.

Alkami Technology, Inc. is a cloud-based provider of digital banking solutions geared toward financial institutions across the U.S. The company’s mission is to help clients grow while adapting to changes in the financial landscape and building thriving digital relationships with their customers.