Reelu Japan Guide Launches Multilingual Medical Service for Travelers with Travelers Hospital

Reelu Japan Guide Introduces Travelers Hospital

Overview of Travelers Hospital
Reelu Japan Guide has officially launched an online multilingual medical service called Travelers Hospital, aimed at providing timely and effective medical support to foreign tourists visiting Japan. This new service ensures that in case of sudden illnesses or injuries during tours, travelers can receive immediate medical assistance in their preferred language. After the tour, the service promotes easier access to medical institutions, contributing to a safer and more secure environment for international visitors.

Background of the Introduction

In recent years, Reelu Japan Guide has emphasized safe and secure tour operations by implementing guiding insurance and developing response manuals. However, we recognized the increasing need for a robust emergency response system that addresses issues like sudden illnesses, injuries, and the effects of jet lag or unfamiliar environments.
According to a survey conducted by the Ministry of Health, Labour and Welfare, many medical institutions have highlighted the lack of language support and inadequate reception systems as significant challenges. This often makes it difficult for travelers to find multilingual medical facilities. With the introduction of Travelers Hospital, we believe it will enhance communication between tourists and healthcare providers. Travelers will be able to express their symptoms clearly, ensuring they receive the necessary medical care without anxiety.

What is Travelers Hospital?

Travelers Hospital is a comprehensive healthcare support service designed to provide foreign tourists with easy access to medical assistance during their travels in Japan, overcoming language barriers.
Here’s what the service offers:

- Online consultations with multilingual doctors
- Same-day prescription delivery
- Physician referral services
- Resource manuals for accommodations that cater to foreign tourists
- Collaboration with local medical institutions such as university hospitals

Travelers can now take advantage of Japan’s high-quality healthcare without worrying about language barriers or the complexities of seeking medical care.

Implementation at Reelu Japan Guide

With the introduction of this service, Reelu expects to utilize it in two significant ways:
1. Seamless Medical Coordination in Emergencies
Should a guest fall ill during a tour, the guide will promptly explain the services of Travelers Hospital and facilitate communication with the service.
2. Resource for Multilingual Medical Services During the Stay in Japan
Reelu also shares an online guidebook with participants, covering convenient information and activities during their stay. Information about Travelers Hospital is included in this guide, allowing travelers easy access post-tour to use the service independently if they experience health issues.

Comments from Key Figures

Mr. Takahiro Higashi, CEO of Mediengine, Inc.
"We are thrilled that Reelu Japan Guide has chosen to implement Travelers Hospital, which firmly supports the comfort and safety of travelers. As the travel landscape quickly evolves, establishing a robust framework for multilingual healthcare access becomes a pressing issue for both travelers and hosts. At Mediengine, we aim to continue leading the field of foreign patient care. We are committed to building a collaborative medical support system, offering multilingual online consultations, home visits, and face-to-face services across over 300 hotels, ryokans, and tourism businesses throughout Japan. We strive to create an environment where travelers receive the same peace of mind as back home."

Ms. Shuu Kono, CEO of Reelu, Inc.
"As travel diversity increases, creating a supportive environment where tourists can fully enjoy Japan is essential. Implementing Travelers Hospital helps us ensure a robust system for addressing sudden health concerns, allowing guides to provide peace of mind while leading tours. With reduced anxieties about language and access to care, travelers can wholeheartedly enjoy their stay. We will continue to strengthen our partnerships and enhance the quality of our visiting experience to ensure all participants feel secure."

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