#United States #ServiceNow #Boston #GenAI #inMorphis

inMorphis Recognized as a Rising Star in Innovation

inMorphis has recently made headlines by being named a Rising Star in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners in the US. This recognition is a testament to the company's innovative approach and its significant role in facilitating digital transformation powered by ServiceNow.

As organizations increasingly rely on digital solutions to enhance their operations, inMorphis is at the forefront with a robust suite of offerings designed to help enterprises maximize the potential of the Now Platform. A standout feature in their toolkit is the proprietary GenAI Universe. This suite incorporates various AI-driven frameworks — including GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill — which seamlessly integrate with ServiceNow. These solutions empower businesses to automate workflows efficiently, enabling intelligent decision-making and fostering rapid innovation.

Innovation with GenAI at the Core

Tapati Bandopadhyay, the lead author of the ISG Provider Lens 2025 report, emphasized inMorphis's unique ability to create bespoke GenAI use cases that cater specifically to industries like BFSI, telecommunications, and healthcare. By focusing on the unique challenges faced by these sectors, inMorphis delivers solutions with unparalleled precision.

Operational Excellence and Customer Focus

The company has established itself as a leader in Reliability, Compliance, Customer, and Asset Management (RCA) regarding workflow operations. Their transformation methodology, driven by the ACE (Acceleration-Configuration-Experience) framework, guarantees that projects are implemented correctly the first time. This has resulted in measurable outcomes for their clients. For instance, a notable investment firm in the U.S. achieved impressive results, including a 35% increase in Configuration Management Database (CMDB) coverage, a 40% increase in platform utilization, and an 80% boost in portal adoption within just two months.

Strategic Collaborations to Enhance Customer Experience

To further elevate customer experience and ensure quality service delivery, inMorphis has forged key strategic partnerships. One such collaboration is with NEURON7, where they utilize GenAI for automatic diagnostics and remediation of issues. Additionally, their partnership with AutomatePRO has evolved into a Quality as a Service (QaaS) model that accelerates service delivery while ensuring high standards. Their collaboration with Confluent also helps clients unify data and workflow processes, leading to more intelligent operations.

GRC Expertise and Future-Focused Initiatives

In the realm of Governance, Risk, and Compliance (GRC), inMorphis has established a reputation as a trusted partner. They utilize AI and machine learning capabilities within ServiceNow to offer predictive insights, improve anomaly detection, and proactively mitigate compliance risks.

Looking ahead, inMorphis has ambitious plans. They aim to integrate GenAI into the Integrated Risk Management (IRM) module specifically for BFSI clients. Additionally, they will roll out low-code applications for the telecom sector and enhance the CMDB. All these initiatives align closely with ServiceNow's innovation roadmap, showcasing the company's commitment to delivering scalable solutions with a rapid return on investment.

About inMorphis

Founded in 2015, inMorphis is headquartered in Singapore and boasts a global presence, which extends across the U.S., UK, India, and the ASEAN region. As a ServiceNow-invested partner, their comprehensive expertise spans IT Service Management (ITSM), IT Operations Management (ITOM), GRC, AIOps, Security Operations (SecOps), and workflow automation. This diverse skill set empowers clients to achieve enterprise agility and enhanced business value at scale. In conclusion, inMorphis is not just a recognized innovator; it is a leader committed to driving the future of digital transformation across various industries.