Xiao-I Corporation Enhances Automotive Services with AI Solutions in New Deal

On November 21, 2025, Xiao-I Corporation (NASDAQ: AIXI), a leader in cognitive intelligence services, announced that it has renewed its contract with a significant Sino-European automotive joint venture. This partnership focuses on enhancing customer service operations through advanced AI solutions, including an intelligent dialogue robot and smart voice customer service systems.

This extension of their agreement signals a mutual commitment to drive business efficiency and customer satisfaction through innovative technology. The automotive client, a prominent player in China’s automotive landscape, has successfully integrated Xiao-I's solutions to revolutionize its customer service framework. The outcome has proven advantageous, showcasing measurable improvements across various performance metrics.

Benefits of the Partnership

The integration of these state-of-the-art AI solutions has led to transformative effects for the automotive client. The Intelligent Dialogue Robot (iBot Pro) is particularly noteworthy. This flexible, multi-channel platform efficiently manages a wide array of customer inquiries, covering everything from product information and policy inquiries to after-sales support and appointment scheduling. Its design allows companies to deploy quickly and adapt as business needs change, thanks to its low-code architecture.

Meanwhile, the Smart Voice Customer Service solution addresses the demand for round-the-clock customer support. This technology allows customers to naturally interact with services via telephone, addressing concerns such as order statuses and queries while ensuring smooth transitions to human agents when necessary. This dual approach guarantees that customer interactions are not only timely but also effective, leading to structure in service that benefits both the company and the client.

Measuring Success

Feedback from the client has indicated significant positive outcomes since the implementation of Xiao-I's AI technologies. The automotive company has experienced increased operational efficiency, as repetitive queries handled by AI allow human staff to concentrate on more complex tasks. Moreover, this approach has resulted in lowered costs due to fewer resources dedicated to handling routine inquiries. Consequently, this leads to a more scalable and optimized customer service model for the future.

The ability to respond to customers instantly 24/7 has notably enhanced the customer experience, leading to improved satisfaction ratings and engagement. As a result of this partnership, the journey towards business growth and the continual evolution of customer service capabilities have become more sustainable and strategic.

About Xiao-I Corporation

Founded in 2001, Xiao-I Corporation has positioned itself at the forefront of cognitive intelligence solutions in China. The company excels in various fields, including natural language processing, voice and image recognition, machine learning, and affective computing. With an expansive portfolio of AI technologies suited for diverse business needs, Xiao-I is committed to facilitating the digitization and intelligent progression of industrial applications.

For more information about Xiao-I Corporation and its groundbreaking technologies, visit www.xiaoi.com.

Conclusion

The renewal of this contract reinforces Xiao-I's reputation as a dependable partner in the evolving landscape of AI technology within the automotive industry. As companies worldwide look to enhance customer service and streamline operations, the collaboration between Xiao-I and its automotive client sets a precedent for how cognitive intelligence can drive business innovation and success in the modern age.