#AI Communication #Kaikura #Shinka

Shinka Unveils Innovative AI Text Generation Feature in Kaikura

Shinka Corporation, a leader in developing integrated AI communication platforms, has recently announced a groundbreaking feature set to enhance customer interactions. The new AI text generation support feature for the Kaikura platform will be available starting June 29, 2026. This innovative tool leverages AI to automatically craft optimal messaging based on the history of conversations, whether through calls or face-to-face meetings.

The significance of follow-up communications, such as thank-you notes and scheduling adjustments post-conversation, cannot be overstated. These communications are essential for strengthening customer engagement. However, the labor involved in adapting messages to various communication methods—SMS, LINE, or email—often poses a considerable workload for businesses. By minimizing this strain, Shinka aims to support efficient and high-quality customer interactions.

Features and Benefits of the AI Text Generation Support

The AI text generation support feature takes advantage of the conversation data accumulated within the Kaikura platform, enabling the automated creation of messages tailored to the chosen communication medium.

1. Automatic Adjustment According to Medium

The AI assesses the selected communication method—be it SMS, email, or LINE—and automatically adjusts the message length, tone, and etiquette. This functionality eliminates the hassle of customizing messages for different mediums, from concise SMS to formal emails.

2. Versatile Message Creation for Multiple Use Cases

The feature accommodates various messaging purposes, allowing users to select from nine options such as thank you, reminders, and requests. For instance, if a user selects both