Josh Bersin Company and ServiceNow Team Up to Enhance HR with Galileo Integration

A Milestone Partnership: Josh Bersin Company and ServiceNow

On May 7, 2025, the Josh Bersin Company, recognized globally as a leading HR advisory firm, unveiled a groundbreaking partnership with ServiceNow, a prominent digital workflow company. This collaboration aims to enhance human resource (HR) services through the integration of the Josh Bersin Company's Galileo platform into ServiceNow's Now Assist. This integration signifies a notable shift in HR technology, possibly redefining how organizations utilize artificial intelligence in managing human resources.

Unpacking the Integration

For the first time, the expertise and expansive knowledge built over 25 years by the Josh Bersin Company will be incorporated into ServiceNow’s Now Assist, bridging the gap between traditional HR challenges and modern AI solutions. With over 2,000 organizations worldwide using ServiceNow, this integration provides a seamless way for these global users to access expert HR guidance without the burden of managing multiple AI agents.

Brett Tearney, Vice President of HR Service Delivery Product Management at ServiceNow, emphasizes the significance of this collaboration in transforming business processes. He notes that “Accurate, accessible data is a fundamental requirement for driving core business transformation.” The integration will enable HR teams to obtain immediate access to trusted information, pioneering a new age of informed decision-making.

Evolving HR Operations with AI

One key feature of this integration is the provision of a 24/7 AI-powered HR assistant, available for ServiceNow users who opt for the HR Service Delivery Pro Plus or Enterprise Plus plans. This allows users to gain insights directly from the research and data compiled by the Josh Bersin Company, integrating expert-level understanding of people, talent, and workforce strategies into their daily workflows.

Galileo’s repository, which is continuously updated, combines the Josh Bersin Company’s intellectual property with valuable contributions from leading content partners, thus providing users with evolving and comprehensive resources. CHROs and CIOs, who typically accessed this information through the standalone Galileo platform, can now effortlessly leverage the insights within their existing HR tech stack.

Democratizing HR Expertise

The essence of this partnership taps into the need for democratizing professional HR guidance and making it accessible directly within current technology frameworks. The venture seeks to empower organizations by simplifying HR operations and optimizing AI strategies, thereby reducing the complexities and time associated with implementing multiple external sources of AI.

Josh Bersin, the global HR research analyst and CEO of the Josh Bersin Company, commented on the collaboration, stating, “We’re honored to deepen our collaboration with one of the leading innovators in service management… We’re advancing the HR capabilities of AI agents without asking organizations to adopt entirely new systems.” Their focus is to enhance productivity and drive smarter decisions through accessible HR insights.

Upcoming Demonstrations

The new integration is set to debut at ServiceNow's flagship user conference, Knowledge 2025, held from May 6 to 8 in Las Vegas. Attendees will be able to witness live demonstrations and participate in discussions surrounding this innovative HR integration, marking an exciting moment for the future of HR technology.

As a part of the continuous development of Galileo, the updates include new reasoning models, real-time meeting assistants, and intelligent benchmarking tools, all aimed at providing HR professionals a distinct edge in their operations.

Conclusion

The integration of Galileo into ServiceNow's Now Assist represents a significant leap forward in the intersection of AI and HR technology. With the collaboration between the Josh Bersin Company and ServiceNow, organizations can expect a more streamlined, informed, and responsive approach to managing their human resources by utilizing powerful AI capabilities embedded within their familiar operational systems. This venture not only strengthens the value proposition of both companies but also redefines the standard for HR practices in the digital era. For more information about accessing Galileo via ServiceNow, interested parties can visit the official website.