#Japan #Todoker #Chiyoda, Tokyo #Cloud Mail Room #Works Human Intelligence

Introduction

In the current digital age, companies are rethinking traditional workplace structures to accommodate a more flexible working culture. A merger of technology and inclusion is illustrated in the case of Works Human Intelligence, a leader in integrated HR solutions, which leveraged Todoker's advanced mail management system to not only streamline operations but create stable employment opportunities for individuals with disabilities.

The Challenge

During the COVID-19 pandemic, many companies transitioned to remote work. This shift led to a backlog of mail and parcels, as employees were hesitant to check their mailboxes frequently. Consequently, requests flooded into the General Affairs department to manage mail on behalf of employees, creating inefficiencies and reliance on specific individuals. The lack of a streamlined process turned the management of incoming mail into a cumbersome task, bewildered further by the absence of a coherent system to track and notify about mail deliveries.

Selection of Todoker

Amidst this chaos, Works Human Intelligence sought a solution that could not only automate mail processing but also ensure active engagement of their disability employment team. Todoker emerged as the best fit, not just because of its robust operational history in supporting disability employment but also for its seamless integration with Slack, an essential communication platform used across the organization.

Achievements Post-Implementation

After six months of utilizing Todoker, over 2,400 items of mail and deliveries were successfully managed, resulting in a staggering reduction of over 215 hours of total labor across the organization. The implementation also brought about a significant boost in transparency; employees could instantly check the status of their deliveries through an intuitive user interface, effectively minimizing risks of lost items. This improved system also contributed to the establishment of a secure and stable workplace for disabled employees, enabling them to take charge of mail management tasks— fulfilling the initial goal of the installation.

Key Highlights from the Interview

The full interview available on the Todoker website features insights from Yagi, the General Affairs Manager, and Yamaguchi, the leader of the disability employment team.

Steps to Expand to High-Difficulty Departments

Yagi and Yamaguchi discuss strategies to roll out the new system across departments with varying difficulty levels, ensuring that everyone benefits from improved mail management.

Psychological Benefits from Enhanced Transparency

The team shared how the clarity brought by Todoker significantly relieved the psychological burden associated with mail management responsibilities.

Specific Utilities of Todoker

The interview goes on to showcase specific operational strategies in using Todoker, such as categorizing notifications based on the type of parcels, further enhancing the convenience for daily operations.

Quotes from Managers

"Losing an item is genuinely painful for the General Affairs team. Having the ability to track and explain the history of an item provides a profound sense of reassurance. We want everyone to experience the reduction of lost items firsthand," said Yagi.

"I often hear that many companies struggle to create stable employment for individuals with disabilities. I wholeheartedly recommend this service to any organization facing similar challenges, as it provides a tested solution," added Yamaguchi.

For a deeper understanding of operational flow and insights into effective implementation strategies, read the full interview here: Todoker Interview.

Company Overview

Works Human Intelligence: A company dedicated to developing and supporting integrated HR systems, including the flagship product "COMPANY" aimed at large enterprises.

Visit Works Human Intelligence

Additional Information on Todoker

Todoker: Striving to connect people and things through the digital transformation of mail management. The platform allows for an effortless oversight of office postal deliveries.

Explore Todoker Services

Cloud Mail Room: A mini-BPO service provided by Todoker to manage postal deliveries, from receipt to notification and forwarding, all facilitated remotely. This service reduces the need for in-office presence, alleviating the burden on General Affairs amidst staff shortages.

Discover Cloud Mail Room