Ribbon Enhances Diabolocom's Cloud Contact Center with Advanced DCI Solutions

Ribbon Communications Boosts Diabolocom's Cloud Contact Center Solution

In a significant announcement made on December 11, 2024, Ribbon Communications Inc., a widely recognized leader in communications technology, revealed its partnership with Diabolocom. This collaboration aims to enhance Diabolocom's AI-powered cloud contact center software by integrating Ribbon's advanced high-density Data Center Interconnect (DCI) solution. This integration promises to facilitate seamless, efficient, and economically manageable data transfer, helping Diabolocom to better serve its global clientele.

The DCI solution from Ribbon is built upon its innovative Apollo 9408 compact modular platform. This state-of-the-art platform not only boasts unparalleled data transfer capacities of up to 25.6T in a space-efficient 2RU form factor, but it also operates with incredibly low power consumption, using less than 0.07W/G. Thus, it effectively fosters a reliable and speedy transfer of critical datasets with minimal latency, ensuring that Diabolocom's customers can access their cloud services effortlessly.

Frederic Durand, the CEO and Founder of Diabolocom, expressed his enthusiasm regarding this partnership, stating, "Ribbon provides us with a cutting-edge solution, coupled with a flexible, customer-first approach. Their highly scalable solution enables the efficient transfer of major datasets seamlessly and economically, supporting our mission to help businesses foster customer loyalty and drive growth."

The collaboration not only highlights Ribbon's capacity to deliver high-performance solutions tailored for business growth but also signifies Diabolocom's commitment to leveraging technology for customer satisfaction. The upgraded DCI also ensures unique investment protection, allowing manufacturers to upgrade their systems from 400G to 800G with standard pluggables—a critical feature ensuring the longevity and scalability of their technology investments in an ever-evolving industry landscape.

Moreover, Ribbon’s DCI solution supports advanced operational aspects through gNMI streaming telemetry and OpenConfig data models, which allows for high-level customization and scalability. Such capabilities are vital for organizations that prioritize seamless communication and need reliable infrastructure to back their operations.

Christian Erbe, the Head of EMEA Sales at Ribbon, stated, "We are proud to partner with Diabolocom in revolutionizing their cloud contact center and voice AI solutions. This collaboration exemplifies our commitment to innovation and delivering exceptional performance and reliability as they continue to drive the industry forward."

Diabolocom, which has been at the forefront of customer service solutions for over two decades, specializes in cloud-based Contact Center as a Service (CCaaS). By enabling smart automation and offering empowered agents, they support sales teams and customer service departments in delivering enhanced customer experiences. Their proprietary generative AI technology integrates seamlessly with their service offerings, positioning them as a preferred partner for numerous prominent brands like Carrefour, Culligan, and Nikon.

On the other hand, Ribbon Communications has established itself as a pivotal player in the communications landscape, providing advanced software, IP, and optical networking solutions to service providers and enterprises worldwide. Their dedication to modernizing networks incorporates the latest advancements in technology, enabling businesses to thrive in today's interconnected and data-driven world. With an increasing focus on Environmental, Social, and Governance (ESG) matters, Ribbon prioritizes sustainability with annual reports highlighting their extensive efforts in this crucial area.

In conclusion, the partnership between Diabolocom and Ribbon Communications represents a promising collaboration aimed at advancing cloud-based solutions for customer service. This venture not only enhances Diabolocom's service offerings but also strengthens Ribbon's portfolio as a leading provider of innovative communication solutions intended to facilitate business growth in a competitive landscape.