#United States #Dallas #Hitachi Digital #HARC #AI Reliability

Hitachi Digital Services Launches HARC for AI

On April 15, 2025, Hitachi Digital Services announced the introduction of the Hitachi Application Reliability Centers (HARC) for AI, a notable service that aims to enhance the reliability, efficiency, and governance of AI and Generative AI (Gen AI) applications for enterprises. This initiative expands the existing HARC platform, which was first launched in 2022, addressing common challenges that organizations face as they scale their AI systems, such as unpredictable costs, performance dropping over time, and a lack of sufficient oversight regarding intricate models like Large Language Models (LLMs).

Key Features of HARC for AI

HARC for AI comes packed with various capabilities designed to ensure that AI applications remain robust and effective. Here are some of its key functionalities:

• - AI Resilience Performance Management: This feature guarantees that AI applications stay stable and available by constantly monitoring reliability metrics and implementing necessary recovery strategies.
• - Data Drift Detection: It tracks and corrects shifts in both input and output data patterns, ensuring the accuracy of AI over time.
• - Cost Optimization: HARC dynamically adjusts workloads to minimize compute waste, thereby cutting cloud costs.
• - AI Observability: Using advanced tools and dashboards, it continuously monitors the behavior and performance of AI systems.
• - Security and Governance: The platform protects systems from potential attacks while ensuring compliance through automated controls.
• - Agent Lifecycle Management: It supports AI agents from their deployment phase through to continuous improvement.

Premkumar Balasubramanian, the Chief Technology Officer at Hitachi Digital Services, remarked, "Just as we structured and enhanced cloud and enterprise operations, we are now applying the same rigorous approach to AI. HARC for AI empowers organizations to monitor, govern, and optimize their AI systems, maintaining their reliability, responsibility, and cost-effectiveness."

HARC builds upon Hitachi's established reputation in cloud and data reliability. It encompasses Finance Operations (FinOps), Security Operations (SecOps), and AI operations—integrating observability, security, and cost management specifically for deploying Gen AI in production settings. Coupled with the R2O2.ai framework launched in 2024, HARC serves as a guide for responsible AI development, deployment, and operational practices.

The Importance of Operational Excellence

As organizations transition from AI experimentation to widespread deployment, the demand for operational excellence rises. Roger Lvin, President and CEO of Hitachi Digital Services, emphasized, "With HARC for AI, we are providing enterprises with the foundation they need to run AI and GenAI systems in a reliable, secure, and scalable manner. This development aims to transform AI into a trusted and efficient engine for change across various industries."

To date, HARC has proven beneficial for over 40 Fortune 500 companies, delivering reliable, secure, and cost-efficient operations across several sectors, including finance, healthcare, defense, and automotive industries. For instance, HARC enabled a global building management firm to achieve an outstanding 99.9% system uptime while saving more than $3 million annually in infrastructure costs. Meanwhile, a U.S.-based travel technology company utilized HARC to achieve a remarkable 67% reduction in revenue losses within a single year. Overall, since its inception, HARC has saved its clients over $150 million through increased efficiency, reduced outages, and optimized cloud expenses, while also enhancing security by addressing over 150 high-risk vulnerabilities and constructing compliant cloud environments meeting top standards like FedRAMP High and DORA.

For more information on the AI and Gen AI services offered by Hitachi Digital Services, please visit Hitachi Digital Services website.

About Hitachi Digital Services

Hitachi Digital Services is a global systems integrator and a wholly owned subsidiary of Hitachi, Ltd. The organization focuses on powering critical platforms that integrate human expertise with technology. It provides bespoke solutions for enterprises undergoing modernization in areas such as cloud, data, IoT, and ERP, all leveraged by advanced AI methodologies. By merging Information Technology and Operational Technology (ITxOT), Hitachi Digital Services drives efficiency, innovation, and growth across multiple industries. With over a century's worth of engineering and technology leadership from the Hitachi Group, they are committed to creating smarter platforms aimed at a safer and more sustainable future. To learn more, visit Hitachi's official website.