#Japan #Tokyo #AI Strategy #Altius Link #Superstream

Altius Link at Superstream: Designing AI Strategies in Uncertain Realities

On May 14, 2026, Altius Link, a company headquartered in Shibuya, Tokyo, will take part in an online event, Superstream, organized by O'Reilly Japan. This event marks the first time the theme of "AI Strategies" will be presented in Japanese, showcasing how AI can be utilized to navigate uncertainties in business environments.

Altius Link will present a session focusing on the utilization of AI for extracting Voice of Customer (VoC) in contact center settings. This segment aims to share the company's practical approaches supported by the innovative use of listening AI technologies. Attendees are encouraged to participate, taking note that this initiative has also been recognized and accepted for presentation at the 2026 Annual Conference of the Japanese Society for Artificial Intelligence, scheduled for June 8th.

Event Overview

The emergence of AI is transforming information systems and the software industry significantly, with implications extending beyond electronic devices to the real-world business landscape. The Superstream event seeks to provide insights into strategizing for complex, uncertain challenges through AI applications. Through various case studies and discussions, attendees will gain valuable strategies for leveraging AI in practical scenarios.

Event Details

• - Date: May 14, 2026
• - Time: 13:00 - 15:00
• - Hosted by: O'Reilly Japan

Registration Process

For those already registered with the O'Reilly Learning Platform:
1. Sign into the O'Reilly Learning Platform.
2. Navigate to the event page and click on the 'Sign Up!' button.

For new users:
1. Go to the event registration page.
2. Click the 'Sign up for free!' button.
3. Fill in the required information to register.

Presentation Highlights

The main theme of Altius Link's session will delve into the utilization of AI for extracting customer feedback (VoC) within contact centers. By sharing insights from a proof-of-concept (PoC) project utilizing real data, the speakers will highlight the current landscape of AI applications in this field. Focusing on voice logs alongside VoC data, the discussion will explore both the expectations placed on AI and the realities that data present. The session will emphasize the necessity of collaborative problem-solving with AI, resonating with the understanding that the approach should be about "solving with AI" rather than "solving via AI" alone.

Speakers:

• - Takahiro Sawaguchi

Head of Service Planning, Service Development Division at Altius Link

• - Yoshiaki Tanaka

Development Unit Leader, Service Development Division at Altius Link

About Altius Link

Altius Link is dedicated to creating value through the fusion of human capability and digital advancement. Their comprehensive BPO services cover everything from front-office customer engagements to back-office IT functions, catering to both domestic and international clients. Altius Link operates in seven countries, primarily across Asia and North America, collaborating with various partners to enhance operational efficiency and customer experience through AI and digital solutions.

Identifying as a "Total CX² Design Company," Altius Link integrates the enhancement of customer experience (CX) with corporate transformation, supporting long-term business growth for companies. With their purpose-driven mission to strengthen and enrich connections among people, businesses, and society, they are committed to contributing to the sustainable development of society alongside their client companies.

Corporate Details:

• - Location: 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583, Japan
• - Established: May 1996 (Altius Link officially launched in September 2023)
• - CEO: Masatomi Naya
• - Capital: 100 million yen
• - Services Offered:

1. Customer Success Services
2. Contact Center Services
3. Business Process Outsourcing
4. Corporate Outsourcing Services
5. IT Outsourcing Services
6. Global Services
7. Temporary Staffing, Insurance Brokerage, and Telegraph Services

• - Company website: Altius Link

For further inquiries and detailed information, visit the official press release page.