Canon's Multifunction Printers Achieve Top Customer Satisfaction for Three Consecutive Years

In an impressive feat, Canon's multifunction printers have been awarded first place in J.D. Power Japan's 2025 Color Multifunction Printer Customer Satisfaction Study for three consecutive years, following wins in 2023 and 2024. This prestigious recognition positions Canon as a leader in the large and mid-sized office market.

Conducted annually by J.D. Power, this study evaluates customer satisfaction across 5,326 companies in Japan, based on critical factors such as product quality, maintenance service, cost efficiency, and sales response. Canon has demonstrated exceptional performance, securing top ratings in the product and sales response categories, solidifying their reputation for quality and service.

Moreover, this marks the fourth time in the last decade that Canon has clinched the top spot in this sector, which focuses on businesses with more than 30 employees. The company's innovative approach and commitment to meeting customer needs have evidently paid off, as reflected in the satisfaction ratings.

Canon defines their multifunction printers as part of an integrated cyber-physical system, blending various digital services with the hardware that connects users to those services. This ongoing evolution supports the digital transformation initiatives in offices and enhances the efficiency of work processes. The recent accolade serves as motivation for Canon to continue developing products and services that exceed client expectations.

What Sets Canon's Multifunction Printers Apart

Canon's development process is distinctive, relying on close collaboration among relevant departments from product inception through production. This integrated approach optimizes the entire design process, leading to enhanced product quality. By adopting a platform-based development method that leverages standardized design information and assembly processes, Canon ensures consistent quality across its product lineup, contributing to a superior user experience.

Performance-wise, Canon places a significant emphasis on productivity, accessibility, security, and environmental considerations. The company's multifunction printers are engineered to maintain a high standard of security, energy efficiency, and noise reduction, making them suitable for modern office environments. Continuous improvements in features are aimed at enabling efficient digitization of paper documents and enhancing integration with various cloud services that facilitate tasks such as storage, expense management, and financial accounting.

Canon is not only focused on enhancing product features; they are also attentive to evolving societal needs and work styles. Their dedication to customer service is reflected in their proactive suggestions tailored to help businesses improve efficiency amid changing work environments.

The high ratings across all parameters in the J.D. Power survey can be attributed to Canon’s relentless efforts to innovate and provide exceptional value to customers. Their continuous commitment to enhancing product functionality and customer support is clearly recognized by users, as evidenced by this prestigious recognition.

To explore the full details of the survey results and Canon's stellar performance, please visit J.D. Power's official website here.