DXC Workplace Services: Revolutionizing Employee Productivity and Experience

Introduction

In the ever-evolving landscape of workplace technology, DXC Technology has introduced a pioneering offering that aims to reshape how employees engage with their work environments. The DXC Workplace Services is an innovative, people-centric solution designed to enhance employee productivity while simplifying IT operations.

What is DXC Workplace Services?

The DXC Workplace Services offering stands out due to its focus on employee outcomes rather than just technological advancement. It integrates deep domain expertise with advanced AI capabilities to foresee the technological needs of employees, ultimately minimizing disruptions to productivity and expediting issue resolution.

Enabled by the DXC OASIS intelligent orchestration platform, this service maximizes organizations' existing technology investments. It has been demonstrated to achieve impressive business results, including reducing operational complexity by 40%, decreasing service desk calls by 60%, and returning more than 15 hours of productivity to each employee monthly.

How does it work?

Employees often assess workplace technology based on their ability to perform tasks efficiently. However, many organizations grapple with fragmented tools, disconnected workflows, and reactive support systems that complicate the work experience. DXC Workplace Services addresses these challenges by implementing an experience-led and productivity-focused strategy through an AI-driven approach.

By applying principles of experience design from the very start, DXC ensures that its workplace solutions are not just functional but also intuitive and easy to use. This proactive model is aimed at creating a better-connected workplace by providing intelligent IT support tailored to employees' needs.

A People-First Approach

The support experience provided by DXC is truly one of its kind, delivering IT assistance in a manner that resonates with employees. DXC Workplace Services empowers employees by providing IT support across their preferred communication channels - be it email, chat, or voice. This ensures that assistance is timely and relevant, allowing employees to focus on their core tasks without tech-related disruptions.

As Kelly Candler, Global Offering Lead for Workplace Business Process Services at DXC Technology, puts it, "Enterprises should not have to choose between advancing business priorities and improving employee experiences." This mindset has driven the design of DXC Workplace Services, which aligns workplace environments with the natural workflows of employees.

Key Principles of DXC Workplace Services

At the heart of DXC Workplace Services are three key principles that together forge a holistic workplace experience:
1. Designed around people: Experiences that match established employee workflows aim to reduce friction and enhance adoption from the outset.
2. Orchestrated across existing investments: This connected environment optimizes the capabilities of the platforms, devices, and services already in place, avoiding redundancy.
3. Powered by Human+ agentic AI: A synthesis of human expertise, automation, and AI that anticipates employee needs while continuously improving workplace performance is a game changer.

Measuring Success

The effectiveness of DXC Workplace Services can be measured by significant reductions in operational complexities and improvements in employee experience:

- Operational complexity reduced by 40%
- 60% fewer calls to service desks
- 50% of device issues resolved proactively
- 15+ hours of productivity regained for every employee monthly

With DXC OASIS, the orchestration platform, the service pushes the boundaries of traditional managed services by combining human intelligence with AI-driven automation. This synergy facilitates the anticipation of needs and the automation of intricate processes, ultimately delivering positive outcomes on a large scale.

Conclusion

In summary, DXC Workplace Services represents a bold step forward for organizations looking to integrate technology into their workflows effectively. It redefines what a digital workplace should strive for, focusing not merely on tools and technology but on enhancing the employee experience. With its innovative approach, DXC is set to lead the next era of work, helping enterprises thrive in a competitive landscape while keeping the workforce engaged and productive.

For more information on DXC Workplace Services, visit www.dxc.com/workplace.