#Japan #Sendai #HR Support #jinjer #Q&A

Launch of Comprehensive HR and Labor Support Services

In response to the changing landscape of human resources and labor management, Q&A Corporation, based in Sendai, Miyagi Prefecture, has announced a strategic partnership with jinjer, a leading provider of integrated HR systems based in Shinjuku, Tokyo. Together, they are launching a new BPaaS (Business Process as a Service) service called "Complete HR and Labor Support."

The Need for Enhanced HR Operations

As workplaces become more diverse and face persistent labor shortages, the HR field is undergoing significant transformations. With substantial changes to labor laws occurring for the first time in about 40 years, companies are increasingly required to manage labor more accurately and flexibly than ever before. In this environment, HR teams are grappling with greater responsibilities that include attendance tracking, payroll processing, and responding to inquiries, which can lead to operational inefficiencies and a decline in service quality.

To address these challenges, an increasing number of companies are turning to external resources to stabilize their operations, especially to adapt to new legislation and changes within the industry. Efficient operational support is now vital for businesses to maintain continuity in their HR functions.

Comprehensive Support Services

With a long history of aiding businesses through contact centers and technical support, Q&A believes that the key to maintaining stable operations lies not only in implementing HR systems but also in ensuring these systems run smoothly after deployment. The new "Complete HR and Labor Support" service leverages jinjer's integrated HR system to create a tailored support package, allowing companies to focus on strategic operations rather than being overwhelmed by routine tasks.

The service is structured into three distinct categories:
1. Ongoing Operational Support: This service provides a full range of day-to-day HR operations, from system configuration to data updates and inquiry responses, assisting with attendance, payroll, and procedural matters to lessen the burden on HR personnel.

2. Annual Operations Support: Designed to manage annual high-load tasks, such as year-end adjustments, this service takes over documentation, data processing, and preparation, mitigating operational delays during busy periods and promoting accurate handling of processes.

3. Support Services: This component manages internal inquiries and FAQ maintenance, addressing common HR challenges employees face. By analyzing inquiry data, Q&A aims to continually enhance FAQs, improve self-solve rates, and reduce overall queries.

For more details about the "Complete HR and Labor Support" service, you can visit this service page.

Insights from jinjer's Chief Customer Officer

Tatsuki Hirota, Chief Customer Officer at jinjer, has emphasized the company’s mission to redefine the standards of HR services. By collaborating with Q&A, which possesses extensive operational knowledge and high-quality standards, jinjer is confident about enhancing BPO (Business Process Outsourcing) support for increasingly complex HR tasks. The aim is to integrate both companies' strengths to create a comprehensive platform that accompanies businesses through the implementation process.

Hirota noted the challenges of traditional HR outsourcing due to the administrative burdens and risks related to data inconsistencies. The jinjer platform, by managing attendance, payroll, and HR information within a unified database, ensures data integrity and mitigates errors, preventing the pitfalls of individual reliance on specific operations. This partnership thus aims to offer high-caliber, dependable operational assistance rather than a mere task delegation.

Future Aspirations

Q&A plans to continue utilizing its experience in contact center operations to support stable HR functions, which are crucial in a rapidly evolving regulatory environment. Rather than just supporting isolated tasks, Q&A aims to create a holistic support system for HR operations. The "Complete HR and Labor Support" service combines ongoing, annual, and support services into a single offering that can be individually contracted based on companies' needs, allowing for phased implementation tailored to specific issues.

By leveraging continuous feedback from daily queries integrated into their FAQs, Q&A is committed to updating its knowledge base. This not only helps in preventing operational dependency but also alleviates the workload on HR staff. Moving forward, Q&A aims to enhance the quality standards for modifications and monthly processing and strengthen improvement proposals based on inquiry trends, ensuring that HR and labor functions can operate smoothly and effectively.

For more about the integrated HR system "jinjer," you can visit their official site here. This powerful HR system covers a wide array of processes such as labor management, payroll calculations, HR assessments, surveys, and data analytics, all managed within a single database. By ensuring accurate HR data, the platform empowers organizations to achieve operational efficiency and improve decision-making quality, unlocking the full potential of their workforce.