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SCSK Achieves Historic Certification with Veeva Vault CRM

In a remarkable milestone for Japanese companies in the healthcare sector, SCSK Corporation has made history by becoming the first domestic vendor to obtain certification as a service partner for Veeva’s Vault CRM, focusing on Support and Operations. This achievement positions SCSK at the forefront of providing advanced CRM solutions tailored for the life sciences industry.

Background on Veeva Service Partner Certification

The adoption of Customer Relationship Management (CRM) systems is on the rise in pharmaceutical companies, driven by the need for centralized customer information management and effective data utilization. Among these systems, Veeva's cloud-based solutions stand out as a global standard, particularly designed for the life sciences sector. The platform supports a comprehensive digital transformation that ranges from clinical trials to post-launch information dissemination.

With a robust legacy spanning almost four decades, SCSK has demonstrated an unwavering commitment to providing essential systems and operational services tailored for the healthcare industry. They began offering services related to Veeva’s CRM products in 2012, amassing extensive collaborative experience with top pharmaceutical firms in Japan. This pedigree ultimately culminated in SCSK being awarded the coveted Veeva service partner certification, reinforcing their status as a leading player in healthcare IT solutions.

Comprehensive CRM Support Services by SCSK

SCSK is committed to delivering exceptional support during the implementation and migration phases of Veeva's CRM system. Their team comprises certified professionals who have successfully completed official Veeva training, showcasing their expertise in optimizing interfaces with core and peripheral systems related to CRM. SCSK's service offerings span across data aggregation into Data Warehousing, visualization through Business Intelligence tools, and ongoing system maintenance.

In addition to this comprehensive support, SCSK is poised to collaborate on future Veeva Vault CRM implementation and migration projects across Japan. This strategic partnership aims to ensure a seamless transition and early operational stability for peripheral systems in pharmaceutical companies.

Future Aspirations and Contributions

As SCSK continues its journey, the company aims to enhance the marketing and sales strategies of pharmaceutical companies by leveraging customer contact data more effectively. By integrating and analyzing various web behavior data, such as viewing histories from healthcare professional portals, SCSK empowers pharmaceutical representatives to better understand the needs and interests of healthcare providers. This data-driven approach not only optimizes informational outreach but also revolutionizes customer engagement across all channels.

Insights into Veeva Vault CRM

Veeva Vault CRM is part of a larger suite of applications aimed at facilitating information dissemination activities for biopharmaceutical companies of all sizes and regions. The suite includes modules like Events Management, Service Center, Campaign Manager, and Patient CRM.

About Veeva Systems

Veeva stands as a pioneer in delivering cloud services tailored specifically for the life sciences industry, employing a combination of software, AI, data, and consulting. Striving for innovation and customer success, Veeva supports over 1,500 clients worldwide, from large biopharmaceutical corporations to emerging biotech firms. Moreover, as a public benefit corporation, they prioritize a balance of interests among all stakeholders, including customers, employees, and industry partners. For more information, visit Veeva’s official website.

About SCSK Corporation

SCSK Corporation provides a full spectrum of IT services essential for businesses, including consulting, system development, validation services, IT infrastructure, IT management, hardware and software sales, and business process outsourcing. Focused on co-creating solutions with clients and society, SCSK tackles various challenges across industries through innovative IT applications.

SCSK's Commitment to Sustainability

In line with its management philosophy, “Creating a Future Full of Dreams Together,” SCSK promotes sustainable business practices aimed at achieving ongoing growth alongside society. Through a clear identification of materiality issues, SCSK actively addresses pressing challenges while contributing to the creation of a prosperous future society.

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