#USA #New York #ProofPilot #Lauren Briggs #Clinical Experience

Lauren Briggs Promoted to Chief Customer Officer at ProofPilot

On February 24, 2025, ProofPilot, a leading Clinical Experience Platform (CXP), announced the elevation of Lauren Briggs to the role of Chief Customer Officer. This appointment marks a significant step in ProofPilot's mission to enhance customer experience and establish stronger relations with clients, patients, and clinical sites.

Lauren Briggs, who previously served as the Senior Vice President of Customer Success at ProofPilot, brings a robust skill set to her new position. Joining the company in October 2023, she has accrued over 15 years of experience in the clinical trials technology sector. Her track record speaks for itself, having worked closely with clinical sites and sponsors to effectively launch large-scale clinical trials. Lauren has been instrumental in developing strategies that have not only driven business growth but also fostered client engagement and satisfaction.

Chris Venezia, ProofPilot's CEO, praised Lauren's ability to understand the importance of client relationships. In his statement, he remarked, "At ProofPilot, our relationship doesn’t end with clients—sites and patients are critical to success. Lauren has consistently demonstrated a successful implementation for all stakeholders, leading with vision and driving mutual benefit."

As Chief Customer Officer, Lauren's primary responsibility will be to shape the future of customer success, focusing on client satisfaction and retention while ensuring that the customer remains at the core of ProofPilot's innovations and strategies.

In her response, Lauren expressed enthusiasm for her new role, stating, "I am thrilled and honored to take on this new role, and I look forward to continuing to bring my passion for delivering exceptional customer experiences to the forefront of our partnerships. My focus remains on empowering patients, sites, and sponsors working tirelessly to create a better clinical experience, and I am dedicated to driving meaningful, lasting impact."

Lauren's debut as Chief Customer Officer will occur at the SCRS European Sites Solutions Summit, where she will be a panelist in the discussion titled "Supporting Sites through Technology Implementation Challenges." This event is an excellent opportunity for her to share insights and best practices with European clinical research sites and sponsors, showcasing ProofPilot's commitment to fostering collaboration and innovation in clinical trials.

About ProofPilot

ProofPilot is at the forefront of transforming the clinical trials process through its Clinical Experience Platform (CXP). By leveraging digital innovation, ProofPilot is redefining the design, management, and execution of clinical trials, making them more efficient and user-friendly for all parties involved. With over a decade of experience, ProofPilot’s CoPilot platform enhances diverse research endeavors and promotes a more patient-centric approach.

For more information about ProofPilot, visit ProofPilot's website and stay updated with the latest news on their LinkedIn page.