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Ascential Technologies Unveils the Ascential Care Platform

Ascential Technologies has officially launched Ascential Care, a comprehensive customer service initiative aimed at providing an agile and globally-responsive framework for users. This new platform is designed to elevate customer experiences and ensure that users of the company's equipment and automation technologies receive optimal value throughout the entirety of their lifecycle.

Enhanced Connectivity and Support

In today’s fast-paced world, being able to access customer support at any given moment is critical. Ascential Care allows customers to remain connected with the service team around the clock, which significantly enhances the overall service experience. This functionality ensures that regardless of where customers are based or their time zone, they will have immediate access to support when needed.

Commitment to Rapid Response

The newly structured program under Ascential Care emphasizes rapid response times. Customers can anticipate elevated support at every stage—from the initial setup, ongoing servicing, and maintenance, to refurbishment and spare part services. Divisional CEO Scott Watts stated, “Our innovative service model is set to revolutionize how our customers interact with technology, ensuring a seamless and consistent experience across all touchpoints while optimizing asset performance.”

Introduction of Ascentialytics

Part of this broadened offering is the introduction of Ascentialytics, a connected asset performance management solution. This innovative system grants customers the capability to gather, analyze, and assess data aimed at improving the reliability and availability of their assets while minimizing risks and costs. With options available for both on-premises and remote monitoring, features include integrated machine condition monitoring and predictive maintenance. Ascentialytics not only captures equipment data but also delivers real-time insights through dashboard visualizations, complemented by analytics, alerts, and notifications.

CEO Watts commented, “We believe Ascentialytics will be game-changing, providing our customers with critical insights that positively influence downtime, machine health, and unscheduled repairs.”

A Company With a Legacy

Founded as Burke Porter Group, Ascential Technologies has over 70 years of experience in tackling critical challenges within various sectors including medical life sciences, transportation, and test measurement systems. With a dedicated team of more than 2,300 professionals across 40 global locations, the company is committed to guiding clients through the product lifecycle—from initial concept development to successful commercialization. Their clientele includes industry leaders and innovative disruptors, underscoring the company’s ability to drive competitive differentiation and rapid solution innovation.

Conclusion

For further details on how the newly launched Ascential Care platform can enhance user experiences and improve operational efficiencies, interested parties are encouraged to visit ascentialtech.com. As Ascential Technologies continues to evolve, their commitment to customer satisfaction remains steadfast, reinforcing the company's role as a leader in innovative automation solutions.