#United States #Bloomfield #Cigna Healthcare #JD Power #myCigna

Cigna Healthcare Achieves Top Rank for Digital Experience

Cigna Healthcare®, the health benefits division of The Cigna Group, has once again secured the number one position for digital experience satisfaction among commercial health plan customers as per the JD Power 2026 U.S. Healthcare Digital Experience Study. This award marks the second consecutive year that Cigna has earned this prestigious recognition, underscoring their robust investment in developing a straightforward, dependable, and personalized digital experience for their customers.

Innovation in Digital Tools

Cigna's myCigna® platform is a testament to their focus on simplifying the healthcare experience. The platform allows customers to manage every aspect of their health insurance with ease. From finding in-network providers to tracking expenses and submitting necessary documents, myCigna enables a seamless interaction between customers and their healthcare needs.

According to Katya Andresen, chief digital and analytics officer at The Cigna Group, "Health care can feel complex, and our goal with myCigna is to make the health care experience feel more coordinated, more transparent, and ultimately more centered on each person." This commitment to customer-centric design shows in every aspect of their digital offerings, which are supported by AI-driven insights and personalized guidance.

Ease of Use and Accessibility

The myCigna platform, which can be accessed through a secure member portal and mobile app, provides customers with clear visibility into their health plan details, including:

• - Coverage information
• - Claims tracking
• - Digital ID cards
• - Access to virtual care
• - Prescription management
• - Cost estimation tools

A staggering number of Cigna customers—nearly 80%—actively use the myCigna digital service, which enhances their healthcare management experience. The features designed to improve user engagement include personalized onboarding, real-time plan visibility, and comprehensive support through AI-driven recommendations and live assistance.

Continuous Improvement

Eva Borden, chief product officer at Cigna Healthcare, remarked, "This recognition reflects our focus on making health care simpler for our customers. We want to help customers better understand their costs, get support sooner, and find care in ways that work for their everyday lives." The company is dedicated to evolving and enhancing its digital tools to meet the changing needs of its clients.

JD Power's evaluation considered a variety of factors, including design appeal, navigation ease, speed, and relevant features such as telehealth capabilities. Cigna's myCigna platform consistently outperformed other digital services in these areas, confirming its status as a leader in digital customer experience within the healthcare sector.

About Cigna Healthcare

Cigna Healthcare strives to advocate for improved health at every phase of life, guiding customers through the complexities of the healthcare system. The company empowers individuals with vital information, enabling informed choices regarding their health and wellness. Products and services are offered exclusively by or through operating subsidiaries of The Cigna Group (NYSE: CI).

To discover more about Cigna and its innovative services, visit www.cignahealthcare.com.

In summary, Cigna Healthcare's commitment to a user-friendly digital experience, along with their ongoing investments in intelligent healthcare tools, positions them as a frontrunner in the industry. Through their continuous improvement efforts, they are dedicated to making healthcare not just accessible but straightforward and intuitive.