iCIMS Tops User Experience Rankings in Enterprise Recruiting for Two Years Straight
In the latest HR Systems Survey Report by Sapient Insights Group, iCIMS has secured the top position for user experience in enterprise recruiting for the second year running. This achievement underscores the company’s leadership in the market of talent acquisition software, serving many renowned global brands. With nearly 10,000 HR professionals from over 4,600 organizations across 71 countries participating in the survey, iCIMS has demonstrated that its platform is not only user-friendly but also capable of meeting the needs of a rapidly evolving labor market.
The report, which analyzes user ratings and vendor satisfaction data, indicates that iCIMS excels in creating an intuitive design, automation features, and configurability for organizations with over 5,000 employees. These attributes make iCIMS a preferred choice in environments characterized by high-volume and regulated recruiting practices. Furthermore, it has been recognized as one of the top five vendors in terms of customer satisfaction, demonstrating a strong focus on providing value, excellent customer service, and reliable partnerships.
As organizational demands escalate, user experience has emerged as a crucial differentiator impacting recruiter productivity and compliance. The iCIMS platform has been specifically designed to enhance recruiter efficiency via AI and automation, a priority echoed by 84% of talent acquisition leaders aiming for improvement in the upcoming year. iCIMS has consistently shown that it can help streamline complex workflows and significantly reduce the time it takes to hire new talent.
"iCIMS stands out as the top applicant tracking system (ATS) from the recruiter perspective," shared a global enterprise client with over 7,500 employees. This customer's feedback is emblematic of the overarching trends showcased in the survey, with many users praising iCIMS for its superior uptime, rapid response support, and the platform’s capability of handling diverse use cases such as internal mobility and global candidate management.
Stacey Harris, Chief Research Officer and Managing Partner at Sapient Insights Group, emphasized the importance of user experience, stating, "iCIMS continues to prove itself as a premier solution for enterprise recruiting needs." The survey results reflect client admiration for iCIMS’s applicant tracking features and its forward-thinking approach to product innovation.
With its flexible configuration options and robust functionalities, the iCIMS platform remains an essential tool for large organizations focusing on optimizing talent acquisition processes at scale. As organizations plan significant investments in recruiting technology, iCIMS's role becomes even more critical. These enhancements are paving the way for a future where recruiters can operate at high efficiency even amidst the complexities of modern talent acquisition.
Importantly, iCIMS has also recently recognized its clients who have set benchmarks in transforming talent acquisition through the iCIMS STAR Awards. Companies such as The Container Store, ATCC, Expleo Group, and HR Block have achieved remarkable results with iCIMS, including a 30% year-over-year growth in headcount and a 50% reduction in time to fill positions.
Overall, the findings from the 2025-2026 HR Systems Survey emphasize iCIMS’s commitment to creating an AI-enabled platform that not only meets – but exceeds – the expectations of enterprise recruiters. As Nikki Grigsby, Chief Customer Officer of iCIMS, noted, the feedback from users is vital in shaping the technology’s evolution.
With the challenges of recruiting in mind, the recognition as the best in user experience signals iCIMS's dedication to empowering enterprise recruiters with effective tools to navigate complexities efficiently. Through thoughtful design and continual innovation, iCIMS shows no signs of slowing down in its mission to redefine talent acquisition technology for organizations worldwide.
The report, which analyzes user ratings and vendor satisfaction data, indicates that iCIMS excels in creating an intuitive design, automation features, and configurability for organizations with over 5,000 employees. These attributes make iCIMS a preferred choice in environments characterized by high-volume and regulated recruiting practices. Furthermore, it has been recognized as one of the top five vendors in terms of customer satisfaction, demonstrating a strong focus on providing value, excellent customer service, and reliable partnerships.
As organizational demands escalate, user experience has emerged as a crucial differentiator impacting recruiter productivity and compliance. The iCIMS platform has been specifically designed to enhance recruiter efficiency via AI and automation, a priority echoed by 84% of talent acquisition leaders aiming for improvement in the upcoming year. iCIMS has consistently shown that it can help streamline complex workflows and significantly reduce the time it takes to hire new talent.
"iCIMS stands out as the top applicant tracking system (ATS) from the recruiter perspective," shared a global enterprise client with over 7,500 employees. This customer's feedback is emblematic of the overarching trends showcased in the survey, with many users praising iCIMS for its superior uptime, rapid response support, and the platform’s capability of handling diverse use cases such as internal mobility and global candidate management.
Stacey Harris, Chief Research Officer and Managing Partner at Sapient Insights Group, emphasized the importance of user experience, stating, "iCIMS continues to prove itself as a premier solution for enterprise recruiting needs." The survey results reflect client admiration for iCIMS’s applicant tracking features and its forward-thinking approach to product innovation.
With its flexible configuration options and robust functionalities, the iCIMS platform remains an essential tool for large organizations focusing on optimizing talent acquisition processes at scale. As organizations plan significant investments in recruiting technology, iCIMS's role becomes even more critical. These enhancements are paving the way for a future where recruiters can operate at high efficiency even amidst the complexities of modern talent acquisition.
Importantly, iCIMS has also recently recognized its clients who have set benchmarks in transforming talent acquisition through the iCIMS STAR Awards. Companies such as The Container Store, ATCC, Expleo Group, and HR Block have achieved remarkable results with iCIMS, including a 30% year-over-year growth in headcount and a 50% reduction in time to fill positions.
Overall, the findings from the 2025-2026 HR Systems Survey emphasize iCIMS’s commitment to creating an AI-enabled platform that not only meets – but exceeds – the expectations of enterprise recruiters. As Nikki Grigsby, Chief Customer Officer of iCIMS, noted, the feedback from users is vital in shaping the technology’s evolution.
With the challenges of recruiting in mind, the recognition as the best in user experience signals iCIMS's dedication to empowering enterprise recruiters with effective tools to navigate complexities efficiently. Through thoughtful design and continual innovation, iCIMS shows no signs of slowing down in its mission to redefine talent acquisition technology for organizations worldwide.
Topics Business Technology）
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