Capital Bank Leads in Digital Transformation with New Self-Service Software from Diebold Nixdorf
In a significant step towards digital modernization, Capital Bank, a prominent financial institution in Jordan, has partnered with Diebold Nixdorf to implement the cutting-edge VCP-Pro 7 software across its multivendor ATM network. This initiative not only marks a pioneering deployment of Microsoft Windows 11-powered ATMs in the Asia Pacific, Middle East, and Africa regions but also sets a precedent for the banking sector's digital transformation.
The VCP-Pro 7 is part of Diebold Nixdorf's advanced suite of multivendor self-service software, known as the Vynamic® Connection Points, which integrates seamlessly with Vynamic Transaction Middleware. The new system promises not only enhanced operational efficiency and reduced costs but also an enriched customer journey as it offers out-of-the-box solutions that are easy to deploy and maintain.
Capital Bank's Chief Information Technology and Transformation Officer, Mr. Adel Awad, expressed that the early adoption of this technology aligns with the bank's vision of providing hyper-personalized services to customers. The upgrade is seen as a catalyst for innovation, allowing the bank to leverage modular, low-code, and API-driven design principles. This flexibility allows Capital Bank to roll out new features and customize services swiftly, which is crucial in the fast-paced financial sector.
The implementation of the VCP-Pro 7 will facilitate card issuance and enable personalized customer preferences, availing customers of unique services that were previously unavailable. By upgrading their entire ATM network as part of the migration to Windows 11, Capital Bank positions itself at the forefront of banking innovation, outperforming competitors and setting a high standard in customer service.
Habib Hanna, Diebold Nixdorf's Managing Director for the Middle East, emphasized the importance of this partnership, noting that the robust security features and modular design of the VCP-Pro 7 enable the bank to ensure compliance with regulatory standards while supporting its growth trajectory. With Digital transformation as a shared mission, this collaboration enhances the operational reliability of the bank and stands as a testament to how financial institutions can leverage technology to elevate service delivery.
Founded in 1995, Capital Bank has evolved significantly and now oversees assets exceeding JOD 8.6 billion, with a strong presence across Iraq, Saudi Arabia, and the UAE. Its subsidiaries, which include the National Bank of Iraq and Capital Leasing, serve a diverse clientele, indicating the bank's ability to cater to varying financial needs.
The involvement of the Public Investment Fund (PIF) of Saudi Arabia, a long-term institutional investor holding 23.97% of shares, reflects the confidence in Capital Bank's long-term growth strategy. The bank's offerings range from retail to commercial and investment banking, positioning it as a versatile player in the financial landscape.
The deployment of VCP-Pro 7 serves as a cornerstone for Capital Bank's future initiatives, as illustrated by its previous achievements, such as issuing Jordan's first USD 100 million Tier 1 perpetual bond in 2022 and securing a USD 135 million green loan in 2025. These milestones underscore Capital Bank's commitment to not only growth but also to embracing sustainability in its operations.
In summary, the collaboration between Capital Bank and Diebold Nixdorf heralds a new era in self-service banking within the region. With advanced technology driving its growth strategy, Capital Bank is well-equipped to lead in the digital banking revolution, ensuring a robust infrastructure for future financial services while enhancing user experiences for its customers.
The VCP-Pro 7 is part of Diebold Nixdorf's advanced suite of multivendor self-service software, known as the Vynamic® Connection Points, which integrates seamlessly with Vynamic Transaction Middleware. The new system promises not only enhanced operational efficiency and reduced costs but also an enriched customer journey as it offers out-of-the-box solutions that are easy to deploy and maintain.
Capital Bank's Chief Information Technology and Transformation Officer, Mr. Adel Awad, expressed that the early adoption of this technology aligns with the bank's vision of providing hyper-personalized services to customers. The upgrade is seen as a catalyst for innovation, allowing the bank to leverage modular, low-code, and API-driven design principles. This flexibility allows Capital Bank to roll out new features and customize services swiftly, which is crucial in the fast-paced financial sector.
The implementation of the VCP-Pro 7 will facilitate card issuance and enable personalized customer preferences, availing customers of unique services that were previously unavailable. By upgrading their entire ATM network as part of the migration to Windows 11, Capital Bank positions itself at the forefront of banking innovation, outperforming competitors and setting a high standard in customer service.
Habib Hanna, Diebold Nixdorf's Managing Director for the Middle East, emphasized the importance of this partnership, noting that the robust security features and modular design of the VCP-Pro 7 enable the bank to ensure compliance with regulatory standards while supporting its growth trajectory. With Digital transformation as a shared mission, this collaboration enhances the operational reliability of the bank and stands as a testament to how financial institutions can leverage technology to elevate service delivery.
Founded in 1995, Capital Bank has evolved significantly and now oversees assets exceeding JOD 8.6 billion, with a strong presence across Iraq, Saudi Arabia, and the UAE. Its subsidiaries, which include the National Bank of Iraq and Capital Leasing, serve a diverse clientele, indicating the bank's ability to cater to varying financial needs.
The involvement of the Public Investment Fund (PIF) of Saudi Arabia, a long-term institutional investor holding 23.97% of shares, reflects the confidence in Capital Bank's long-term growth strategy. The bank's offerings range from retail to commercial and investment banking, positioning it as a versatile player in the financial landscape.
The deployment of VCP-Pro 7 serves as a cornerstone for Capital Bank's future initiatives, as illustrated by its previous achievements, such as issuing Jordan's first USD 100 million Tier 1 perpetual bond in 2022 and securing a USD 135 million green loan in 2025. These milestones underscore Capital Bank's commitment to not only growth but also to embracing sustainability in its operations.
In summary, the collaboration between Capital Bank and Diebold Nixdorf heralds a new era in self-service banking within the region. With advanced technology driving its growth strategy, Capital Bank is well-equipped to lead in the digital banking revolution, ensuring a robust infrastructure for future financial services while enhancing user experiences for its customers.
Topics Financial Services & Investing）
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