Infosys Unveils AI-First Model to Transform Global Capability Centers into Innovation Hubs

Infosys Transforms Global Capability Centers with AI-First Model

Infosys, a leading player in digital services and consulting, has recently launched its innovative AI-first model designed to enhance Global Capability Centers (GCCs). This approach leverages advanced technologies to convert traditional centers into hubs of innovation and growth, aiming to redefine how organizations utilize their GCCs in today's competitive landscape.

The AI-first GCC model integrates several key platforms and services, including Infosys Agentic Foundry and EdgeVerve AI Next, along with Infosys Topaz™. The focus is on embedding production-grade artificial intelligence into GCC operations, facilitating a seamless transition from establishment to full-scale deployment. This initiative builds on Infosys' extensive experience in managing over 100 GCC projects across various sectors, with notable collaborations including companies like Lufthansa Systems, Danske Bank, and zooplus.

Comprehensive Support from Setup to Scaling

The model provides end-to-end assistance for organizations in establishing and transforming their GCCs. From strategic planning and site selection to operational initiation and workforce recruitment, Infosys offers a cohesive framework that supports the entire lifecycle of GCC management. This comprehensive support is intended to address the common challenges faced by businesses aiming to scale or transform their GCCs effectively.

One of the distinguishing features of this model is the emphasis on AI-powered innovation. By incorporating enterprise-level AI capabilities into every aspect of GCC functions, companies can achieve significant cost efficiencies, expedite time-to-market for new solutions, and uncover new business opportunities. This strategic enhancement enables organizations to not only keep pace with industry demands but also position themselves as leaders in their respective markets.

Fostering Future-Ready Talent

To ensure sustainability and ongoing success, Infosys leverages its extensive digital learning platform, Infosys Springboard, alongside its vast corporate university infrastructure. This provides a steady pipeline of skilled talent tailored to meet the specific needs of organizations within the GCC framework. By fostering an environment of continuous learning and adaptation, Infosys equips companies to thrive in an evolving digital landscape.

In collaboration with partners, Infosys also offers various operating models, including Build-Operate-Transfer (BOT), supported GCC setups, joint ventures, and partner-hosted models, allowing organizations to select a strategy that best aligns with their operational goals and resources.

Success Stories from Initial Collaborations

Stefanie Neumann, CEO of Lufthansa Systems, highlighted the partnership with Infosys as a pivotal step towards the digital transformation of her organization. By leveraging Infosys' robust GCC and AI capabilities, Lufthansa Systems is constructing a forward-looking innovation center aimed at improving flight safety and operational efficiency while enhancing the overall customer experience.

Likewise, Frans Woelders, COO at Danske Bank, stated that their Global Capability Center has become central to executing their AI-first strategy, showcasing the tangible benefits of integrating AI technologies into various business operations. He emphasized how this endeavor has ushered in innovative efficiencies across departments, ranging from customer service to compliance.

Hrishi Raj Agarwalla from the Everest Group noted that Infosys has mapped out a GCC approach that interlinks technology partnerships and investments in AI and innovation labs, which supports companies throughout the GCC lifecycle—from establishing new centers to transforming existing ones.

Satish H.C, Infosys’ EVP and Chief Delivery Officer, underscored the readiness of Infosys to further accelerate the transformation of GCCs, equipping clients with the tools necessary for deriving new value in the AI-first era.

Conclusion

As the digital landscape continues to evolve, Infosys’ AI-first GCC model stands as a testament to its commitment to enabling clients to navigate their transformation journeys successfully. By reimagining GCCs as innovation engines, the company helps organizations align their operations with emerging market demands, ultimately fostering a culture of agility and excellence. For more information about how Infosys can assist in your enterprise’s digital transformation, visit www.infosys.com.