Ready Crew Recognized as ITreview Customer Voice Leader 2026 in Review Collection Category

Ready Crew Celebrates ITreview Customer Voice Leaders 2026 Award

Frontier Inc., headquartered in Shibuya, Tokyo, is proud to announce that its B2B business matching service, Ready Crew, has been honored with the ITreview Customer Voice Leaders 2026 award in the Review Collection category. This recognition serves as a testament to the company’s commitment to harnessing customer feedback effectively, enhancing its services, and fostering stronger customer connections.

Background of the Award

The Customer Voice Leaders award acknowledges companies that excel in gathering and utilizing customer reviews to improve their services and marketing strategies. With a landscape filled with abundant data, businesses often grapple with the challenge of finding solutions that genuinely resonate with their unique needs. Ready Crew has recognized this dilemma and employs AI technology to streamline internal processes while investing the saved time in meaningful conversations with clients.

The continuous pursuit of the value of human intervention and the sincere approach to incorporating customer feedback have significantly contributed to Ready Crew’s success in receiving this prestigious award.

Insights from the Award Ceremony

Akutsu, from Frontier's Public Relations department, shared insights on the award ceremony, stating, "As a B2B intangible service, it can be challenging to convey the value and appeal of Ready Crew to new clients. However, we have received many heartfelt messages of thanks from our customers who have utilized our services. This reinforcement of collecting genuine feedback is critical to our success."

Akutsu further elaborated on the proactive measures taken by the team during the award's evaluation phase.

"In today's age of AI and digital transformation, we purposefully engage directly with our clients to share our vision and gather insights from them. We unified our efforts across the organization to ensure everyone was aligned and motivated towards our goal," he said.

During the one-month period leading to the award, Ready Crew experienced a remarkable increase of approximately 2.4 times in review ratings. This achievement was only made possible by the enthusiastic response from clients who generously shared their valuable feedback. Akutsu extended heartfelt gratitude to all customers for their contributions.

Looking Ahead: Future Initiatives

Moving forward, Frontier Inc. will channel all the time saved through operational efficiency into enhanced customer conversations. The feedback received will be taken to heart to improve matchmaking accuracy and bolster support systems, with the ultimate aim of guiding businesses towards the best selection process.

What Is Ready Crew?

Ready Crew is a free business matching community that handles a total annual budget of 110 billion yen and has facilitated 140,000 matching cases to date. With its services adopted by approximately 70% of listed companies, Ready Crew is focused on creating optimal matches that accelerate business growth.

One standout feature of Ready Crew is its contextual selling approach, which helps to draw out latent issues through in-depth conversations. Even when clients do not articulate a clear problem, the business concierge skillfully extracts underlying challenges, revealing needs that clients might not be aware of themselves.

For more insights into how Ready Crew is making an impact, visit the Ready Crew Results Page.

About Frontier Inc.

- Company Name: Frontier Inc.
- Headquarters: 4-20-3 Ebisu, Shibuya-ku, Tokyo, 17th Floor, Ebisu Garden Place Tower
- CEO: Masahiro Takahashi
- Founded: November 2009
- Business Focus: Operation of the business matching agent, Ready Crew
- Website: Frontier Inc. Website

Please note that this press release reflects information as of the announcement date and is subject to change due to the passage of time or various subsequent events.