#Japan #AI Support #Kumamoto #Helpfeel

Helpfeel's Initiative to Aid Kumamoto Earthquake Victims

In light of the devastating Kumamoto earthquake in 2026, Helpfeel, a knowledge technology company based in Kyoto, has stepped up to provide invaluable support. The CEO, Kazuyuki Rokusui, announced the launch of a complimentary AI knowledge search system, named 'Helpfeel', aimed at assisting victims in accessing crucial financial information through an FAQ specifically designed for earthquake response.

Understanding the Support Program

Helpfeel's contribution is channeled through Higo Bank, located in Kumamoto City, which is setting up a dedicated webpage to facilitate recovery and reconstruction efforts post-earthquake. The FAQ section of this page will be equipped with Helpfeel's AI technology, enabling an efficient information retrieval system for those affected. In times of crisis, individuals often face numerous challenges related to their finances, such as the status of bank services, losing essential documents like passbooks and seals, loan repayments, and securing business loans.

For the victims, the chaos and anxiety that come with such calamities can make the act of seeking necessary information feel overwhelmingly burdensome. The FAQ aims to alleviate psychological stress by providing immediate access to vital information, allowing affected individuals to navigate their financial concerns with greater ease and clarity.

Further, the FAQ is designed to lighten the load on Higo Bank's customer service team, redirecting their limited resources towards more individualized consultations that require professional judgment.

Launch Date and FAQ Highlights

The service will officially launch on August 18, 2026. The FAQ will cover essential topics such as:

• - Special procedures regarding withdrawals of funds post-disaster (including guidance for those who have lost key documents).
• - Points of contact for inquiries about personal loan deferments and conditions modifications.
• - Assistance options for business loans.
• - Other related services such as mobile banking units, card reissuance, and donation information.

These resources will be accessible via the Higo Bank's dedicated earthquake recovery webpage, with links provided for ease of navigation. Access to the FAQ will be vital in ensuring that victims can quickly find the necessary information during a tumultuous time.

For direct access, the dedicated FAQ URL is: Helpfeel FAQ

The Importance of Accessing Information During Disasters

Major disasters require swift decision-making in all aspects of life, especially regarding financial institutions' operations. They play a critical role in helping individuals navigate through emergencies by providing information on fund withdrawals, loan inquiries, and guidance on available assistance programs. Undoubtedly, it is expected that queries will surge during such periods, leading to a significant demand for information.

For disaster-affected individuals, sifting through various channels to find out what to do or who to contact can worsen their anxiety. Helpfeel has consistently aided organizations and local governments in structuring vast information resources, ensuring that, particularly in emergencies, the right information is available when needed most.

This initiative connects essential knowledge held by financial institutions with the victims, fostering a supportive environment where they can tackle their problems with reassurance.

Revolutionizing Corporate AI Utilization

Helpfeel's platform emphasizes the importance of high-quality knowledge data. By transforming internal company data into an AI-ready knowledge base, Helpfeel facilitates better customer service, operator support, and overall enhanced decision-making.

As Helpfeel expands its reach, the company continues to serve over 900 enterprises across various sectors, reinforcing its presence in the domains of finance, manufacturing, and retail.

This effort not only bolsters AI applications but also encompasses consulting services aimed at enhancing organizational and strategic readiness, ultimately leading to improved consumer experiences and sustained competitive advantages.

About Helpfeel

Founded in December 2007 and officially established in Japan in December 2020, Helpfeel is dedicated to optimizing the vast knowledge reserves within organizations into actionable, AI-ready formats. With its headquarters in Kyoto and a significant presence in Tokyo, Helpfeel is committed to the advancement of knowledge utilization in the AI sector, ensuring that organizations can operate at peak efficiency.

For more information about Helpfeel's services, visit their official site: Helpfeel