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Aurora Mobile's Insight at AI x FinTech Innovation Summit 2026

Aurora Mobile Limited, a leading provider in customer engagement and marketing technology, recently made waves at the AI x FinTech Innovation Summit 2026. The event highlighted the convergence of artificial intelligence (AI) and financial technology, aiming to redefine customer experience in the financial sector.

Keynote Speaker: Akio Mitobe

Akio Mitobe, the Chief Technology Officer of Aurora Mobile, delivered a compelling keynote titled "Reconstructing Customer Relationships in the AI Era". During his presentation, he addressed the challenges faced by businesses today, where messages reach customers, but they still disengage. Mitobe introduced Aurora Mobile’s suite of solutions designed to foster non-disengaging customer experiences.

Highlights from the Presentation

1. Enhanced Customer Dialogue through AI
Mitobe showcased the capabilities of AI agents built on GPTBots.ai, which provide 24/7 multilingual responses across various channels including Web, Email, SMS, WhatsApp, and LINE. By leveraging internal knowledge and external APIs, these agents ensure accurate and prompt responses. In instances requiring nuanced emotional reactions or escalation, the system seamlessly transitions to human support teams for continuous engagement.

2. Creating Continuous Engagement with Customers
Utilizing EngageLab’s marketing automation features, customer interaction and behavioral data are collected to build a comprehensive CRM. This data allows businesses to map user journeys and re-approach customers through the optimal channel at the right timing. The platform also enables the optimization of push notification timing and provides insights into open rates.

3. Hybrid Support: Collaboration between AI and Humans
Aurora Mobile's LiveDesk integrates OneId for unified management and real-time translation, allowing AI and human agents to alternate responsively. This approach eliminates any fragmentation in the customer experience and maintains a smoother interaction process.

Four Core Strengths of Aurora Mobile

During the keynote, Mitobe highlighted Aurora Mobile’s four primary strengths:

• - Robust Messaging Infrastructure: Capable of delivering messages across more than 220 countries and processing over 1 million messages per second.
• - AI-Driven Operations: Featuring extensive interfaces (including LINE and WhatsApp) and the ability to learn from and reference internal knowledge.
• - Systems Enabling Human-AI Collaboration: Providing analytics to assess response quality, ticket management, and automatic agent assignment.
• - Push Notifications Enhanced by AI: Achieving precise segmented deliveries along with optimal timing and visibility into open rates.

Domestic Implementation Cases in Japan

Mitobe also shared several successful implementation examples from Japan. In the real estate sector, AI has automated the entire process from handling inquiries to property proposals and final transactions. Additionally, examples from IT solution companies showcased improved operational efficiency through collaboration between AI-powered tools and internal communication systems.

Akio Mitobe emphasized, "In the AI era, mere implementation of AI is not enough. It is essential to design the entire engagement landscape, allowing both AI and humans to perform their strengths. Only then can we realize ’non-disengaging customer experiences’. Aurora Mobile’s product suite comprehensively supports this vision."

About Aurora Mobile Limited

Founded in 2011 and publicly traded on NASDAQ, Aurora Mobile Limited offers integrated digital infrastructure solutions encompassing omnichannel engagement, AI marketing, AI customer support, and identity security for global enterprises. Through its flagship brands, EngageLab and the AI platform GPTBots.ai, the company supports comprehensive digital transformation for businesses. For more information, visit Aurora Mobile.
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