#Japan #Tokyo #JBL #HARMAN International #Earthquake Support

Support for Customers Affected by the Kumamoto Earthquake

In July 2026, a devastating earthquake struck Kumamoto, leaving many residents and businesses in distress. In light of this disaster, Harman International Co., Ltd., located in Chiyoda, Tokyo, extends its heartfelt condolences to all affected individuals.

As an expression of support, the company has announced a program that offers free repairs for its products that were damaged due to the earthquake. This initiative aims to assist customers in restoring their beloved audio devices to full functionality during this challenging time.

Details of the Repair Program

Implementation Overview

• - Repair Period: July 29, 2026 – January 31, 2027
• - Eligibility: Customers who have registered their Harman products on our website and have experienced damage due to the earthquake in the region affected by the disaster. A detailed list of regions can be found on the official disaster relief website of the Cabinet Office of Japan: Disaster Relief Information.

- Product Registration: Product Registration Link

Eligible Products

Clients can receive free repairs for the following product categories:

• - JBL: Premium speakers, Standard speakers, Studio monitor speakers
• - Mark Levinson: Preamplifiers, Power amplifiers, Integrated amplifiers, Players
• - ARCAM: Integrated amplifiers, Streaming amplifiers, Streamers, Players
• - REVEL: HiFi speakers

Scope of Repairs

Repairs covered under this initiative will specifically address malfunctions caused by the earthquake, irrespective of the product warranty status. However, please note:

• - Certain product repairs may not be possible due to the availability of parts. Additionally, repairs may be declined based on the condition of the product.
• - Customers are responsible for packaging and shipping their products to our service center, with shipping costs borne by the customer.
• - Cosmetic damages to cabinets, grilles, chassis, or other exterior components are not eligible for repair.
• - Repairs unrelated to the earthquake, such as wear and tear, will not be covered.
• - The time required for repairs may extend depending on the availability of replacement parts.

How to Apply for Repairs and Inquiries

For further details and inquiries, customers are encouraged to reach out through the following contact methods:

• - Contact: Harman International Customer Service
• - Phone Number: 0570-550-465 (Navi Dial)
• - Customer Service Hours: Weekdays from 9:30 AM to 5:30 PM, excluding weekends and public holidays.
• - Website URL: Contact Harman Customer Service

Harman International expresses its sincere wishes for the swift recovery and restoration of the lives of those affected by the disaster. The company stands by its commitment to support the community during this challenging time.

About Harman International

Harman International designs, manufactures, and sells premium audio, visual, and connected car solutions across automotive, consumer, and professional markets. With a portfolio that includes popular brands like AKG®, ARCAM, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®, and Revel®, Harman's products are widely used by audio enthusiasts, artists, and venues alike. Currently, over 50 million vehicles worldwide are equipped with Harman's audio and infotainment systems, which enable secure connectivity and integration across various platforms. Harman employs approximately 30,000 individuals globally, showcasing its commitment to delivering quality and innovative solutions in the audio and connected car industries.