#USA #Celink #Lansing #Mortgage #Tech100

Celink Celebrates a Milestone Achievement

In a significant announcement, Celink, the foremost reverse mortgage subservicer in the United States, has once again etched its name in the industry’s accolades by receiving HousingWire's prestigious Tech100 Mortgage Award for the third consecutive year. This distinction highlights Celink's relentless pursuit of technological advancement and its commitment to improving the borrower experience, especially for seniors.

Recognizing Innovation in Mortgage Services

The Tech100 Mortgage Award is bestowed upon companies that showcase groundbreaking innovations across various facets of the mortgage industry, which includes origination, closing, secondary marketing, and servicing processes. Celink has been recognized for its state-of-the-art servicing technology platform and secure online borrower portal, which collectively enhance interactions for senior borrowers, making their experience seamless and efficient.

Leveraging Technology to Enhance User Experience

One of the standout features that contributed to this accolade is Celink's AI-powered enhancement of the Line of Credit Draw tool. This advancement is not merely a software upgrade; it represents a fundamental change in how borrowers can manage their financial resources. By utilizing machine learning techniques, Celink has automated a process that previously required manual handwritten data entry. Impressively, this deployment was achieved in just 2.5 months, a remarkable feat that is 60% faster than the industry benchmark outlined by Gartner.

Marion McDougall, Celink's CEO, reflects on this achievement, stating, "Receiving this award for the third consecutive year reinforces that we are making the right investments into technology that improve the performance of our clients' portfolios and drive higher satisfaction levels from their borrowers." Such remarks underscore the company’s vision for the future where technology plays a key role in ensuring positive financial outcomes for its clients.

Commitment to Client Satisfaction

Sergey Dyakin, Celink's Chief Information Officer, adds, "This award validates our efforts to deliver intuitive and effective technology that makes a real difference in the lives of our clients' borrowers.” This acknowledgment speaks volumes about Celink's strategic focus on client satisfaction, aiming to provide intuitive solutions that not only meet but exceed user expectations.

About Celink

For over two decades, Celink has established itself as the leading subservicer of reverse mortgages in the nation. Trusted by the largest reverse mortgage lenders, Celink's innovative servicing platform, known as ReverseServ Elite, is fully scalable to accommodate a variety of proprietary reverse mortgage products alongside the HUD HECM program. Celink’s credentials as a Ginnie Mae-approved Participation Agent and Subcontract Servicer for the HMBS program further solidify its standing in the industry. In addition, it holds endorsements from Morningstar DBRS and Moody's, reaffirming its reputation as a reliable servicer with an above-average rating.

To explore more about Celink and its solutions, visit www.celink.com.

This achievement serves not only as a landmark for Celink but also as a defining moment in the mortgage industry, illustrating how innovation and customer-centric solutions can lead to widespread recognition and success.