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TELUS Digital Showcases AI Solutions at CCW Las Vegas 2026

TELUS Digital, a leader in AI-driven customer experience solutions, will be prominently featured at the upcoming Customer Contact Week (CCW) 2026, held from June 22 to June 25 at Caesars Forum, Las Vegas. This event, renowned for being the largest gathering of customer contact professionals worldwide, will provide a platform for TELUS Digital to demonstrate its cutting-edge CX innovations, including its Fuel iX™ product suite designed for optimal customer service.

Connecting with the Audience

Visitors are invited to engage with the TELUS Digital team at Booth 1108, where live demonstrations of their AI-powered products will take place. The company will showcase the Fuel iX Agent Trainer and Agent Assist, which employ advanced AI technology to enhance training and support for customer service agents. These innovations are aimed at improving efficiency and customer satisfaction, embodying TELUS Digital’s commitment to driving digital transformation in the CX landscape.

Furthermore, TELUS Digital will spearhead a client case study session featuring Custom Ink, a top-tier online custom apparel platform. The session titled, "High Stakes, High Velocity Scaling Sales Excellence Through Partnership Transparency," is scheduled for June 25 from 1:45 PM to 2:30 PM in Forum H. This discussion will dive deep into the insights gained from their collaborative 90-day outsourced sales project.

Uncovering the Outsourced Sales Potential

According to a recent report sponsored by TELUS Digital, a notable gap exists in how enterprises leverage outsourced sales functions. While revenue growth from CX partnerships ranks second in terms of reported outcomes, the actual functions of outbound B2B and B2C sales continue to be underrated and remain among the least outsourced. This highlights a crucial opportunity for organizations redefining their approach to CX partnerships.

Abby Spahich, Global VP of Digital CX Solutions at TELUS Digital, emphasizes that companies have a unique opportunity to maximize their collaborations with CX partners. Research indicates that those who successfully engage more aspects of the sales process not only boost performance metrics but also establish a dynamic revenue-generating engine.

Insights from the Custom Ink Case Study

The client case study will serve as a candid examination of the partnership between TELUS Digital and Custom Ink. Attendees will learn about the critical decisions and strategies implemented to ensure a successful collaboration. Importantly, the session will offer frameworks that can be immediately applied:

1. Cultural Fit Evaluation Model: Guidelines for assessing cultural compatibility alongside operational capabilities when selecting an outsourcing partner.
2. TNPS-Driven Feedback Model: Insights on how integrating the Transactional Net Promoter Score (TNPS) into new hire training can significantly enhance onboarding efficiency and sustain high performance levels.
3. Replicable Pilot Structure: A detailed blueprint of the pilot structure utilized to mitigate risks and achieve rapid new-hire ramp-up times that surpassed expectations.

Experience TELUS Digital’s Innovations Live

Attendees at CCW Las Vegas can look forward to in-depth demonstrations of TELUS Digital’s Fuel iX™ solutions that span the entire customer experience lifecycle. Some key highlights include:

• - Fuel iX Agent Trainer: Showcasing the acceleration of agent readiness through AI-driven training techniques across various industries such as gaming, travel, and telecommunications.
• - Fuel iX Agent Assist: Demonstrating how real-time AI assistance can empower agents during customer interactions, ultimately improving resolution times and enhancing overall customer satisfaction.

Networking Opportunities

CCW Las Vegas presents multiple avenues to connect with the TELUS Digital team, including not just the exhibition booth but also networking events and the featured client case study session. This interaction will allow attendees to explore TELUS Digital’s extensive portfolio of CX solutions and consult with product specialists.

Additionally, attendees will have a unique opportunity to join an exclusive field trip to TELUS Digital’s contact center in Las Vegas on June 25, providing firsthand insights into the organization's dynamic approach to CX transformation.

This is an unmissable chance for CX leaders, sales operations executives, and companies interested in understanding the future of customer service aided by AI-powered solutions. To register or to learn more about the event, please visit the TELUS Digital event page.

In conclusion, as TELUS Digital prepares for its substantial presence at CCW Las Vegas 2026, it is not just about showcasing products but fostering strategic discussions that will reshape customer experience paradigms in the industry. Don’t miss out on this opportunity to engage with a leader in digital transformation and AI customer experience solutions.