#Japan #Tokyo #Eru Support #Bridge Life #Foreign Residents

Eru Support Launches Rental Guarantee Services for Foreign Residents

Eru Support, a leading company in rental guarantee services based in Nakano, Tokyo, officially announced its upcoming collaboration with Bridge Life, located in Ikebukuro, Tokyo. Starting from May 2025, they will provide a comprehensive rental guarantee service specifically designed for foreign residents, which includes language assistance and 24-hour living support services.

Background and Objectives

Japan is currently facing an increase in the number of vacant rental properties amidst a declining birthrate and aging population. Simultaneously, as of the end of 2024, the number of foreign residents hit a historic high of 3,768,977, heightening the demand for housing among foreign nationals. However, many landlords and real estate professionals have reservations about accepting foreign tenants due to potential issues arising from cultural differences, communication gaps regarding rental agreements, and concerns over unpaid rent or tenants departing without notice.

The impending revision to the Housing Safety Net Law, which is expected to strengthen support for vulnerable residents, including foreign tenants, adds further impetus for improving housing security. Responding to these challenges, Eru Support aims to create a reliable housing environment for foreign residents in partnership with Bridge Life. This new service has been piloted since January 2024, and the high demand observed on the ground has prompted its official release.

Features of the New Service

24/7 Support for Residence Inquiries

The Foreign Call 24 service will handle all tenant inquiries around the clock, every day of the year. This includes emergency responses for issues such as leaks or lost keys and day-to-day problems like noise disturbances and garbage disposal, in addition to assistance with lease renewals or terminations. Expert staff fluent in the tenants' native languages will significantly reduce operational burdens on real estate companies.

Direct Communication and Transparent Mediation

The service allows for direct communication between landlords or management companies and tenants, facilitated through various channels like phone calls, emails, or social media. This allows for efficient dialogue, with records shared in real time through a web platform and follow-up reports available for review. In cases of disputes, mediation involving all parties can be organized to expedite resolutions.

Guaranteed Protection Against Risks

The Foreign Call 24 is an enhancement to the existing rental guarantee service by Eru Support. It continues to cover risks such as unpaid rent and recovery costs, maintaining consistent terms even with the added service. Foreign tenants enjoy the same level of guarantee protection as Japanese tenants, enabling seamless integration and ensuring financial security for landlords.

For more information, visit the service introduction page at Eru Support.

Company Profiles

Bridge Life Co., Ltd

• - Location: 2-36-1 Ikebukuro, Toshima, Tokyo, 4F INFINITY IKEBUKURO
• - Founded: March 2008
• - CEO: Masato Tobita
• - Business: Specializing in real estate for foreigners, including corporate housing and student dormitories, as well as multilingual call center services.
• - Website: Bridge Life

Eru Support Co., Ltd

• - Location: 2-24-11 Nakano, Nakano Ward, Tokyo, 19F Sumitomo Real Estate Nakano
• - Founded: July 18, 2007
• - CEO: Kiyoshi Fujita
• - Business: Rental guarantee services, renovation, and remodeling services.
• - Website: Eru Support