TTEC Digital Awarded 2024 CX Evolution Partner of the Year by Genesys

TTEC Digital Honored as Genesys 2024 CX Evolution Partner

On April 3, 2025, TTEC Holdings, Inc. (NASDAQ: TTEC), a global leader in customer experience (CX) technology, proudly announced that its subsidiary, TTEC Digital, has been recognized as the 2024 CX Evolution Partner of the Year by Genesys, a leading entity in experience orchestration. This prestigious award acknowledges TTEC Digital’s exemplary efforts in transforming customer experience through AI-enabled solutions and cloud computing.

Tiffany Moses Gschwendtner, TTEC Digital’s global Genesys practice lead, expressed her enthusiasm about this recognition: "We are thrilled to be awarded the CX Evolution Partner of the Year by Genesys. Our longstanding relationship with Genesys has allowed us to guide numerous customers through the cloud migration process. More than just a migration partner, this accolade highlights our end-to-end transformation capabilities and our role as a trusted advisor in the industry."

The CX Evolution Partner of the Year Award is presented to a Genesys partner who illustrates profound expertise in assisting customers with cloud migrations, modernizing contact center operations, integrating digital channels alongside AI, and driving digital transformation strategies. Remarkably, this recognition is the 15th time TTEC Digital has been awarded a prestigious title in the Partner of the Year category by Genesys, solidifying its position as a powerhouse in customer experience enhancement.

As a Platinum Partner of Genesys with over 25 years of collaboration, TTEC Digital boasts a dedicated workforce exceeding 300 personnel, all committed to providing top-tier services to Genesys clients. The company is also proud of its extensive expertise, featuring over 400 certifications in Genesys technologies.

With a broad array of AI-driven solutions and managed services, TTEC Digital continuously evolves to meet the needs of its clientele. Among its offerings are customer relationship management (CRM), contact center modernization, workforce enablement solutions, customer experience transformation, and comprehensive data analytics. This suite of services is vital in keeping pace with the rapidly shifting landscape of customer expectations and technological advancements.

For those interested in exploring TTEC Digital’s partnership with Genesys and learning more about their innovative solutions, additional information can be found online at TTECDigital.com/partners/genesys.

Founded in 1982, TTEC Holdings, Inc. has fostered an obsession with customer experience excellence that has helped it achieve notable satisfaction ratings worldwide from clients, customers, and employees alike. The organization spans six continents and prides itself on blending cutting-edge technology with human interaction to ensure satisfied customers and superior business outcomes. In a time where customer experience is essential to organizational success, TTEC is strategically positioned to lead advancements in this sector.

The acknowledgement of TTEC Digital as the CX Evolution Partner of the Year signifies more than an award; it represents a commitment to driving transformation in how businesses engage with their customers amid evolving digital landscapes. TTEC will continue to leverage its innovation and expertise, striving for excellence in the customer experience domain.