#United States #Hicksville #Customer Service #Middle Market #Flagstar Bank

Flagstar Bank Earns Recognition for Outstanding Customer Service

In a recent accolade, Flagstar Bank, N.A., which is publicly listed as NYSE: FLG, has been named the Best Bank for Customer Service for Middle Market Banking in the U.S. for 2026 by Crisil Coalition Greenwich. This recognition highlights Flagstar's unwavering commitment to providing top-notch financial services to its middle market clients.

Joe Abruzzo, the Head of Corporate and Regional Commercial Banking at Flagstar Bank, expressed pride in this achievement, stating that it reinforces their dedication to understanding and meeting the needs of their middle market business clients. According to him, the recognition is a testament to the bank's effort in delivering best-in-class service.

Rich Raffetto, President of Commercial Private Banking, emphasized the intentional approach of Flagstar Bank in building a team that connects with clients on their terms, ensuring they are well-prepared for future endeavors. He added that this recognition reflects the significant strides the bank has made in providing a personalized experience, tailored solutions, and the white-glove service that clients expect and deserve.

This is not the first time Flagstar Bank has garnered attention for its commitments to customer service. In 2025, it was named a top small business bank, receiving multiple awards, including:

• - Best Bank for Likelihood to Recommend for Small Business Banking in the U.S. (Northeast)
• - Best Bank for Customer Service for Small Business Banking in the U.S.
• - Best Bank for Likelihood to Recommend for Small Business Banking in the U.S.

The awards presented by Crisil Coalition Greenwich are based on quantitative research scores that gauge the quality of customer service and the products offered by financial institutions. This year, the focus was specifically on how well banks cater to the needs of the middle market segment.

Flagstar Bank, headquartered in Hicksville, New York, is one of the largest regional banks in the United States, with a robust asset base amounting to approximately $87.5 billion as of December 31, 2025. The Bank shows a healthy loan portfolio of $61.0 billion and total deposits of $66.0 billion, demonstrating its solid standing within the marketplace. Additionally, Flagstar Bank operates about 340 branches across ten states, prominently serving areas in the greater New York/New Jersey region and expanding into the upper Midwest and fast-growing markets such as Florida and the West Coast.

The consistency in receiving accolades reflects Flagstar's forward-thinking strategies and continuous commitment to enhancing customer engagement, which has become essential in today’s competitive banking landscape. As the financial services industry continues to evolve, the bank aims to maintain its leadership position by emphasizing client relationships and service excellence.

As Flagstar Bank progresses into the future, it aims to leverage these recognitions to further bolster its service offerings and reaffirm its role as a trusted partner in the middle market banking sector. The leadership at Flagstar is hopeful that their ongoing efforts will yield positive results for their clients and drive sustained growth for the organization.

For more information about Flagstar Bank and its array of banking services, you can visit their website or explore additional resources regarding the Crisil Coalition Greenwich selection process for awards.